Exciting New Digital Ops Deal to Unleash Unrivaled Customer Outcomes as Symphony Provides Thoughtonomy Access to Its Expert Global Workforce



Partnership supercharges both organizations’ abilities to provide integrated outcomes beyond RPA

Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its formalized partnership with market leading IA platform provider Thoughtonomy. This landmark agreement will expand Thoughtonomy’s capabilities to provide its clients with best-in-class delivery methodologies, providing access to a global workforce of IA experts. This strategic move will extend Thoughtonomy’s proficiency in helping customers derive value from as-a-service solutions that are increasingly in demand as the market moves to adopt digital labor in faster and more efficient ways.

“The Symphony team shares our vision for the role of Intelligent Automation in the future of work,” said Terry Walby, CEO, Thoughtonomy. “Our mission has always been to support clients in delivering efficiency and improved productivity in their business operations, and to provide capacity to launch new service offerings based on digital labor. Symphony’s expertise in supporting global enterprises as they define, design and deliver on the strategic value of this exciting new class of capabilities is unrivaled.”

The strategic partnership also strengthens Symphony’s ability to provide clients with a highly flexible, on-demand digital labor force to rapidly digitize and automate front- and back-office functions through deployment of the Thoughtonomy Virtual Workforce® platform, an RPA and IA-powered automation solution.

As enterprises think beyond RPA pilots and move into more strategic deployment of technologies to enable true Digital Operations, they must consider more than the tools that make this possible. They must also integrate the operations and supporting functions necessary to create and manage a holistic new landscape of work. The combination of the Symphony capability suite and Thoughtonomy’s robust platform makes this possible. Together, this powerful alliance is expected to deliver enterprise clients the ability to save more than 2.5 million hours of work per year by automating core functions in departments spanning finance and accounting, customer service and operations and support.

“We are committed to giving enterprises the tools they need to establish a Digital Operation,” said David Poole, CEO, Symphony. “Thoughtonomy is an extremely important partner for us as we guide clients on their digital transformation journeys. The company’s on-demand, highly flexible Intelligent Automation platform can support the digitization and automation of work across front, middle and back offices. It is an incredibly strong driver of smarter, better and faster ways of working, and we are excited to facilitate its adoption by businesses worldwide.”

Read the full press release.

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