Why A Digital Workforce Requires a New Mindset

Pascal BakerBlog

Previously we considered the questions: “What does your business do?” and “What are the goals of your business?” To follow these, a further crucial question must be asked: "Do your processes and goals align with the demands of your clients?" Whether your customers are internal or external, you will be delivering ‘outcomes’ to them. However, your business and clients evolve. ... Read More

Krakow Set To Become Near-Shore Automation Capital

David PooleBlog

Krakow Automation
It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its post-Soviet misery.  Little did it know that it ... Read More

Blue Prism and Symphony to Lead Workshop on RPA in Shared Services Landscape

adminNews

Budapest
Symphony will be co-hosting a pre-conference workshop with Blue Prism at Fleming’s Shared Services Conference on February 17th in Budapest. Alex Bentley, head of automation strategy at Blue Prism, and David Brain, co-founder and COO of Symphony, will discuss the capabilities of RPA in shared services, provide detail on how it can be put into practice and help attendees build ... Read More

The 2016 RPA State of the Market Survey – win an Apple Watch

Andrew BurgessNews

RPA Survey

Symphony has always been about getting things done. Our team were the first to recognize, and then implement, large scale RPA deployments around the world. Which is why we think the messaging around RPA (and AI) needs to change – there is still way too much hype and not enough practical advice being given by the systems integrators, software vendors, … Read More

Wake Up to the Future of Work – 5 insights for process innovation

David PooleBlog

automation process innovators
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these emerging trends. There are blogs, webcasts, new associations and institutions popping up everywhere as the ... Read More

What is Digital Labor?

adminBlog

Digital Labor
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including: The business’s ability to meet its goals The customer experience when interacting with the brand Employee satisfaction and engagement Here’s how digital labor is creating the future ... Read More

RPA at the NOA Symposium – 4 Lessons

Andrew BurgessBlog

RPA at the NOA Symposium
"Should the National Outsourcing Association be rebranded the National Automation Association?"The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was ... Read More

The way station on the road to automation

David BrainBlog

The road to automation
“Offshoring is often only a way station on the road to automation” It’s hard to believe that it was over 15 months ago that Brynjolfsson & McAfee coined this phrase in relation to Automation. The statement hit me then for its clarity in articulating what I had been seeing for years, while working in BPO firms. In the last 15 months, a ... Read More

BPO = Business People Outsourcing

Ian BarkinBlog

Business People Outsourcing
The last two decades have seen a world become flat thanks to high-speed networks, system virtualization, and an appetite to reduce costs by tapping into a massive supply of low cost labor.  The Business Process Outsourcing (BPO) industry benefitted from all of these trends, becoming, by some accounts, an over $400B a year industry. In the life of BPO, several ... Read More