RPA Technical Insights, Part 13: How to Defend Your RPA Workforce from Technical Failure

David BrainBlog

Exceptions (or errors) are unexpected events that occur during the operation of an automation. Amid a deployed RPA solution, they can halt or slow down processes. They are bound to happen with any complex automation. To minimize the effects of exceptions, RPA tools provide functionality to handle them with grace. When implemented at the enterprise level, RPA solutions can protect ... Read More

RPA Technical Insights, Part 12: Customizing Your RPA Solution Through Code Integration

David BrainBlog

Code integration in RPA refers to the general capability of an RPA tool to work with code-based actions. This provides the RPA tool with the ability to embed code internally within a process or execute external scripts. This blog will briefly explore the merit of each of these facets. If accounted for, these factors can contribute to a seamless integration of ... Read More

Symphony  Crowned World’s Best RPA Pure Play by HfS Research

alexandre.contador@sykes.comNews

According to HfS Research’s latest RPA premier league rankings, Symphony has been named the top RPA Pureplay Specialist. The 2016 RPA Premier League Report is the most comprehensive assessment of RPA service providers, which evaluated and ranked 7 RPA pure-play specialists based on their transformational capabilities, vision, toolset, scale of deployments, commercial traction, and more. Symphony ranks as the top ... Read More

RPA Technical Insights, Part 11: An Overview of the Most Common Application Integrations in RPA

David BrainBlog

The core of enterprise-level RPA integration is connecting with the various third-party applications in a business’s digital infrastructure. In our previous blog, we mentioned how screen scraping enables the automation of almost any software. However, RPA tools offer more specific features that increase integration speed and reliability. In this blog, we will shed light on some of the most common ... Read More

RPA Technical Insights, Part 10: Why Screen Scraping is Essential to the RPA Toolkit

David BrainBlog

One useful feature of RPA tools is screen scraping. Screen scraping involves capturing bitmap data from the screen and cross-checking it against stored information to decipher it. While it is not the fastest or most accurate method, the flexibility it provides with almost any application makes it a very favorable tool to have. This blog will describe the importance of ... Read More

Symphony and NICE to Present Webinar on Benefits of RPA Beyond Cost

alexandre.contador@sykes.comNews

Symphony Co-founder and Head of Strategy Ian Barkin will be speaking at an upcoming webinar hosted by the Institute for Robotic Process Automation (IRPA). He will be joined by NICE Solution Marketing Manager, Karen Inbar, as well as President and Co-founder of IRPA, Raheem Hasan. The topic for the webinar, “Beyond Cost Savings – How RPA Helps Deliver Customer Satisfaction,” ... Read More

RPA Technical Insights, Part 9: How to Mitigate the Risks of Database Integration

David BrainBlog

In RPA, the ability to integrate with third-party applications is the key to achieving maximum functionality. However, integration with the database layer is not as simple as connecting to it from an RPA tool. Database integration can pose many challenges, such as information security, that your business should be aware of. In this blog, we will cover the recommended practices ... Read More

Symphony to Co-Chair 2016 Automation Innovation Conferences in New York and London

alexandre.contador@sykes.comNews

Symphony is honored to announce that it will Co-Chair the ‘2016 Automation Innovation’ Conferences, hosted by the Institute for Robotic Process Automation (IRPA). Symphony Co-founder and Head of Strategy Ian Barkin will be heading the conference held Wednesday, December 7th in New York City, while Symphony Co-founder and Chief Client Officer Pascal Baker will be heading the conference on Wednesday, December 14th in London. The one-day ... Read More

RPA Technical Insights, Part 8: How Sustainable RPA Design Can Pay Dividends Down the Road

David BrainBlog

In RPA, solution sustainability refers to the ability to keep an automation optimized throughout process updates and business changes. RPA tools allow for sustainable development through capabilities like component reusability, which can help your business streamline resource usage and reduce turnaround times. This blog will cover how reusability is implemented in RPA development, as well as the importance of process ... Read More

Shifting from Tactical to Strategic RPA: 10 Insights from RPA Experts

alexandre.contador@sykes.comBlog

Yesterday, in an interactive webinar, Symphony Head of Strategy Ian Barkin and UiPath COO Guy Kirkwood, with IRPA President Raheem Hasan as moderator, discussed the differences between the reality versus the expectations of RPA.. Ian and Guy set out to address organizations at various stages of RPA exploration and implementation. Drawing from their wealth of experience implementing enterprise automation, they ... Read More

What is RPA? A Guide to Robotic Process Automation

alexandre.contador@sykes.comBlog

Robotic Process Automation (RPA) is a critical component of the ‘Future of Work’ toolkit. If you’re new to the concept of Robotic Process Automation you may be wondering what the term actually means. We’ve created this blog post to help you understand RPA and learn about the many ways it can add value in your enterprise. By the end of this article, ... Read More

RPA Technical Insights, Part 7: Selecting the Right Code Structure for Process Design

David BrainBlog

An RPA tool’s architecture can often affect usability and the direction of development. Different tools take different approaches to designing and constructing automations. These approaches can have a significant impact on the effectiveness and resilience of the solution and the speed of implementation. Knowing the differences between the two approaches will help you chose the tool that is right for ... Read More

RPA Technical Insights, Part 6: Understanding the Learning Curve

David BrainBlog

Like any complex application, RPA tools take time and resources to master. So, it is crucial to select a tool that will not restrict adoption with strict skill prerequisites. In this blog, we will explain how a low knowledge requirement to configure and run processes within a tool can reduce the friction of the training process. In fact, RPA software ... Read More

RPA Technical Insights, Part 5: Why Visual and Interface Design Matter

David BrainBlog

A Preface on Usability In this chapter of our RPA Technical Insights, we explore the benefits of usability. Usability is measured by how intuitive it is to develop and configure processes, and administer those processes within the RPA tool. We enjoy using software that is simple to use, and RPA tools are no exception. Thus, usability can ultimately help your ... Read More

RPA Technical Insights, Part 4: Optimizing Your Virtual Workforce with Process Administration

David BrainBlog

After identifying your project scope, selecting your deployment mode and constructing your automation processes (following layered design principles), you will need a way to administer them in production. Process Administration provides the necessary capabilities to deploy and manage automation solutions. This blog will explore the versatility of process administration systems and provide advice on the features to look out for ... Read More

Symphony’s David Poole to Present at HfS Buyer’s Summit: Cognition

alexandre.contador@sykes.comNews

New York Skyline
Symphony is proud to have CEO David Poole speaking at the HfS Buyer’s Summit this upcoming week. The event, titled Cognition:Welcome to the Future of Services, will be taking place from September 14-16 in White Plains, New York. Attendees can expect to be immersed in discussions on the present and future business trends such as automation, design thinking, and security ... Read More

RPA Technical Insights, Part 3: Assisted or Unassisted Robotic Process Automation: How to choose the right delivery model for your project

David BrainBlog

The vision for RPA is to distribute and manage work across machines as a 'virtual workforce. Being able to deploy RPA at scale within your organization is key to achieving this. Essentially, the RPA tools in the market offer two modes of deployment. Assisted automation, where the RPA software automates other applications running on the employee’s desktop, or unassisted, in ... Read More

RPA Technical Insights, Part 1: The Eight Elements of Successful RPA Orchestration

David BrainBlog

In the field of robotic process automation (RPA), it is no surprise that many businesses encounter the dilemma of deciding on the ideal toolset. RPA tool features are diverse and abundant, and many leading vendors claim to fit all sizes. After countless RPA projects designing, deploying, testing and orchestrating, Symphony Ventures has come across trends for successful rollout. Taking into ... Read More

Is RPA the Tool of Old Plant Managers Who Haven’t Died Yet?

alexandre.contador@sykes.comBlog

A few weeks ago I had the pleasure of hosting an automation panel at the Chicago OAISS event, hosted by IRPA. On the panel were David Brain from Symphony Ventures, A.J. Hanna from Ascension Health Ministry Service Center, and Adam Devine from WorkFusion. To these distinguished panelists, I posed the following question: “Is Robotic Process Automation the tool of old ... Read More