Symphony at IRPA

alexandre.contador@sykes.comNews

IRPA
Symphony are proud to be sponsoring both of the Institute of Robotic Process Automation (IRPA) events this year. We will be at both the New York event on the 3rd December and in London on the 8th. As IRPA describe it: "In 2014, RPA research was the focus, 2015 has been and will continue to be all about RPA readiness. ... Read More

RPA in Shared Services – Automation’s Biggest Opportunity

alexandre.contador@sykes.comNews

RPA in Shared Services
RPA in Shared Services: The Autumn issue of Professional Outsourcing Magazine is all about robots. And we're very pleased to say that the lead article was written by one of our Directors, Andrew Burgess - it's all about the opportunities and risks for RPA in Shared Services. (Spoiler alert: the opportunities are massive). With BPO providers not yet stepping up to the mark when ... Read More

RPA and AI in Claims Processing

Andrew BurgessBlog

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all: 24 hour access, available through multiple channels, with a virtually ... Read More

An executive’s checklist for RPA or Where to start when you’re considering an RPA strategy

alexandre.contador@sykes.comBlog

Checklist for RPA
For years, companies have been looking for ways to reduce the cost and burden of routine and repetitive tasks. Many turned to outsourcing and offshoring as a way to accomplish this goal, but outsourcing comes with a whole new set of issues: political, economic and cultural. Luckily, robotic process automation (RPA) has emerged as a new technology to help free ... Read More

Why your mum was wrong when she taught you that ‘compromise is best’

Pascal BakerBlog

Future of Work
For many years I have believed that we are entering the age of the ‘Super Supplier’ or the ‘One Stop Shop’. I have sat through too many presentations where global software and services firms have presented their integrated service oriented platform aspirations,where the seamlessly integrated firm would promise so much more than the sum of the parts. Yet, we continue ... Read More

What is Digital Labor?

alexandre.contador@sykes.comBlog

Digital Labor
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including: The business’s ability to meet its goals The customer experience when interacting with the brand Employee satisfaction and engagement Here’s how digital labor is creating the future ... Read More

The Death of Outsourcing Advisory

Andrew BurgessBlog

Death of Outsourcing Advisory
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ or ‘IT strategies’ of which Outsourcing is just part of the solution, rather than ... Read More

Superintelligence

alexandre.contador@sykes.comWhat We're Reading

SuperIntelligence
Superintelligence: Paths, Dangers, Strategies By Nick Bostrom Nick Bostrom’s book is a comprehensive assessment of the risk of ‘super intelligence’ and what the human race will need to do in order to avert global disaster. Super-intelligence is used here in its broadest sense - it is not limited to artificial intelligence but includes (and defines) different outcomes such as whole ... Read More

Rise of the Robots

alexandre.contador@sykes.comWhat We're Reading

Rise of the Robots
Rise of the Robots: Technology and the Threat of a Jobless Future By Martin Ford Martin Ford has done it again.  For those who’ve read his 2006 work, “The Lights in the Tunnel”, you will know that Martin was years ahead of others in discussing the collective landscape of work automation technologies (RPA, Machine Learning, AI), and the potential impacts ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David PooleBlog

Reasons Not to Use BPO
In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I also covered three reasons why ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 1)

David PooleBlog

Reasons Not to Use BPO
The BPO industry is staring into the headlights of the emerging “as a service” economy.  This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  There have been a number of challenges over the years including open architecture, software as a service, ERP, cloud and now RPA.  However, ... Read More

RPA at the NOA Symposium – 4 Lessons

Andrew BurgessBlog

RPA at the NOA Symposium
"Should the National Outsourcing Association be rebranded the National Automation Association?"The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was ... Read More

The way station on the road to automation

David BrainBlog

The road to automation
“Offshoring is often only a way station on the road to automation” It’s hard to believe that it was over 15 months ago that Brynjolfsson & McAfee coined this phrase in relation to Automation. The statement hit me then for its clarity in articulating what I had been seeing for years, while working in BPO firms. In the last 15 months, a ... Read More

Andrew Burgess joins the Symphony Team

alexandre.contador@sykes.comNews

Andrew Burgess Joins The Symphony Team
Symphony, a Gartner Cool Vendor 2015, is delighted to welcome Andrew Burgess, leading Robotic Process Automation expert – adding to the industry’s most knowledgeable and experienced business services team, helping clients leverage ‘Future of Work’ technologies like Robotic Process Automation and Artificial Intelligence. Andrew Burgess joins the Symphony team - a dynamic band of innovators - as a Director responsible ... Read More

The Pendulum Swings – the Automation Spectrum and the Role of RPA

David PooleBlog

Automation Spectrum and The Role of RPA
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed myself. I wanted to share some thoughts from my presentation, ... Read More

Semiotics, or why Robots is a perfectly fine word, so get used to it

alexandre.contador@sykes.comBlog

robots
semiotics, se·mi·ot·ics, \-ä-tiks\ noun the study of signs and symbols, esp the relations between written or spoken signs and their references in the physical world or the world of ideas. One thing we’ve particularly enjoyed over the last year is the multitude of reactions to the word ‘robot’ as it relates to the automation of routine tasks, via software emulating human work. Love it or hate it, you can’t argue with the fact that ‘Robot’ gets the job done – it creates visual ... Read More