Tag Archive

What is in Store for the Future of Work? 5 Takeaways on R-BPO

alexandre.contador@sykes.comJuly 21, 2016Blog

Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic Business Process Outsourcing (R-BPO) and it’s potential. As a main component of R-BPO, Robotic Process Automation (RPA) has emerged as the go-to automation technology in today’s toolkit. ... Read More

Congratulations to Symphony’s Partner, Blue Prism

alexandre.contador@sykes.comJuly 18, 2016News

Symphony extends hearty congratulations to our partner Blue Prism for their strong first quarter as a public company. Blue Prism joined the London Stock Exchange in March 2016. For the first half of the year they added 33 new enterprise clients, a testament to the need for automation among large companies. Although Robotic Process Automation (RPA) is now being included ... Read More

Symphony to Discuss Advent of Robotic BPO with ADP and HfS during Upcoming Webinar

alexandre.contador@sykes.comJuly 12, 2016News

CEO David Poole and Head of Strategy Ian Barkin to join HfS and ADP to address how enterprises capitalize on the opportunities enabled by robotic BPO (R-BPO) Symphony will be hosting a live webinar with Horses for Sources (HfS) on the emergence of robotics in the business process outsourcing (BPO) market this Friday, July 15 at 10:00 AM EDT. The ... Read More

Symphony Expands in US with New Boston Office

alexandre.contador@sykes.comJuly 12, 2016News

Leading consulting firm grows North American presence to meet demands for expert guidance in leveraging the latest automation and cognitive technologies Symphony, a professional services firm dedicated to helping enterprises leverage the latest robotic process automation (RPA), artificial intelligence (AI) and resourcing solutions, today announced that it has opened an office in Boston to support its growth in the United ... Read More

RPA, AI and the Future of Work

alexandre.contador@sykes.comJuly 6, 2016Symphony TV

An interview with COO of Symphony, David Brain, during May’s National

RPA Insights from the Consultant of the Year

alexandre.contador@sykes.comJuly 5, 2016Blog

Last month, amongst fierce competition from some of the most prominent outsourcing leaders, Symphony’s COO, David Brain, won the National Outsourcing Association’s ‘Consultant of the Year’ award. This prestigious award not only highlights Symphony’s role as a leader in RPA and service delivery but is also a testament to David Brain’s distinguished achievements that are shaping the industry. On the ... Read More

Symphony partners with the NOA to deliver RPA education to business leaders

alexandre.contador@sykes.comJune 24, 2016News

Symphony, as an official training partner of the National Outsourcing Association, ran a two day workshop during June 2016 to educate business leaders on Robotic Process Automation (RPA). The course was an introduction to the NOA's Professional Development program, and each participant will take their learnings forward as part of their efforts to achieve the qualification in RPA. The course ... Read More

Krakow Set To Become Near-Shore Automation Capital

David PooleMay 16, 2016Blog

It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its post-Soviet misery.  Little did it know that it ... Read More

The 2016 RPA Survey

alexandre.contador@sykes.comMay 13, 2016Blog

Symphony Ventures are practitioners in Robotic Process Automation, so it is in our interest that information about RPA is presented in a clear and informative manner. Unfortunately not everyone seems to share that ideal. Partly due to the sector’s newness, but also due to the excesses of marketing hyperbole combined with a smattering of ignorance, much of what is written … Read More

Symphony COO David Brain shortlisted as Automation Champion of the Year

alexandre.contador@sykes.comApril 20, 2016News

We are pleased to announce that David Brain has been shortlisted by the National Outsourcing Association for two awards: Automation Champion of the Year and Consultant of the Year. The NOA’s Professional Awards are a distinct set of accolades recognising talent in outsourcing and shared services, showcasing individuals and functional teams who make a big difference. David is Symphony's COO and one of ... Read More

Another term on the NOA Council for Symphony’s Andrew Burgess

Andrew BurgessMarch 11, 2016News

We are very pleased to announce that Andrew Burgess, Consulting Director at Symphony, has secured another years tenure on the Council of the National Outsourcing Association. This erstwhile group is responsible for shaping the strategic focus of the NOA, and delivering the vision which will help to grow and shape the UK outsourcing industry in 2016 as well as improve ... Read More

Time to Talk – RPA and AI In Contact Centers

Andrew BurgessFebruary 24, 2016Blog

There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other is the deniers’ staunch claim that robots will never be as good as ... Read More

Blue Prism and Symphony to Lead Workshop on RPA in Shared Services Landscape

alexandre.contador@sykes.comFebruary 16, 2016News

Symphony will be co-hosting a pre-conference workshop with Blue Prism at Fleming’s Shared Services Conference on February 17th in Budapest. Alex Bentley, head of automation strategy at Blue Prism, and David Brain, co-founder and COO of Symphony, will discuss the capabilities of RPA in shared services, provide detail on how it can be put into practice and help attendees build ... Read More

RPA Software Selection – making an informed decision

David PooleFebruary 8, 2016Blog

Heading up the leading transformation consultancy focussed on future of work technologies allows me a unique insight into the market for RPA software selection.  At Symphony Ventures we answer many questions for our clients: How should I set up an RPA centre of excellence? How can I benefit from RPA when I’ve already outsourced my processes? How do I integrate RPA ... Read More

The 2016 RPA State of the Market Survey – win an Apple Watch

Andrew BurgessFebruary 5, 2016News

Symphony has always been about getting things done. Our team were the first to recognize, and then implement, large scale RPA deployments around the world. Which is why we think the messaging around RPA (and AI) needs to change – there is still way too much hype and not enough practical advice being given by the systems integrators, software vendors, … Read More

Don’t Believe The Hype Around RPA and AI

Andrew BurgessJanuary 27, 2016News

Our Andrew Burgess wrote an article for SourcingFocus, the on-line portal for the National Outsourcing Association, on the current hype and confusion that lies around Robotic Process Automation and Artificial Intelligence. This was prompted by the plethora of articles that are looking to exploit the hype around RPA and AI at the moment - most of these pieces use specific technical ... Read More

Andrew Burgess quoted in The Times talking RPA and BPO

Andrew BurgessDecember 10, 2015News

Today (10th December) Andrew Burgess, one of our directors, was quoted in a supplement published in The Times newspaper in the UK. Andrew was interviewed by the newspaper to discuss the threat that RPA presents to the traditional Business Process Outsourcing industry. You can read the full article here. Share this Post

RPA and AI – the same but different

Andrew BurgessDecember 9, 2015Blog

For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse people about this latest, and most-hyped of, technologies. There were frameworks presented which showed RPA and AI as a ‘continuum’, there were models that seemed to suggest that ... Read More

Symphony helps develop an NOA RPA qualification

Andrew BurgessNovember 25, 2015News

Because Robotic Process Automation is set to have such a big impact on the outsourcing sector, it makes sense that the National Outsourcing Association is looking very closely at how it can help buyers and providers better understand the benefits and risks involved. One of the ways they are doing this is by creating an NOA RPA qualification, which will help ... Read More

Wake Up to the Future of Work – 5 insights for process innovation

David PooleNovember 16, 2015Blog

Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these emerging trends. There are blogs, webcasts, new associations and institutions popping up everywhere as the ... Read More