RPA in Action: Building Robots Live at SIG

David BrainBlog

During the 2017 SIG Global Summit in Amelia Island, Florida, Symphony was tasked with configuring and deploying a Robotic Process Automation (RPA) robot from scratch in front of a live audience of over 400 people. The team was tasked with automating part of Honda’s talent acquisition process within two days. Symphony Co-founder and COO David Brain explains how this unprecedented, ... Read More

What’s Next for Robotic Process Automation?

alexandre.contador@sykes.comBlog

Recently, HfS CEO Phil Fersht hosted Symphony CEO David Poole, UiPath COO Guy Kirkwood, and Genfour CTO Andrew Rayner for a discussion on what we could expect to see in the automation industry as RPA technology matures. They discussed topics ranging from the fate of BPO providers to the emergence and evolution of Robotic BPO. Here are some tidbits of ... Read More

Be Intelligent About Intelligent Automation

Pascal BakerBlog

Business goals act as the compass for your Future of Work journey. They come in various forms, covering global or area-specific processes, with either short or long term scopes. Either way, a good understanding of your business plan assists in setting targeted goals that maximize the benefits of tools like RPA. 7 Common Business GoalsSo, what is it you want ... Read More

Symphony & The Hackett Group Announce Global Partnership to Enable Enterprise Digital Transformation

alexandre.contador@sykes.comNews

Symphony and The Hackett Group have announced a global partnership that will enable enterprise digital transformation by integrating The Hackett Group’s best practices and research data with Symphony’s strategic and technical capabilities in robotics and intelligent automation. The partnership is expected to offer clients the ability to further improve the ROI of their Robotic Process Automation (RPA), Intelligent Automation and other ... Read More

Symphony Helping Define Intelligent Process Automation

alexandre.contador@sykes.comNews

Industry leaders are defining the field of intelligent process automation. Symphony will be working alongside other organizations including Blue Prism, Ascension, Automation Anywhere, and the Institute for Robotic Process Automation, to define intelligent automation terminology and concepts through IEEE. The working group will address a wide range of technologies such as Robotic Process Automation (RPA), Artificial Intelligence, Cognitive Computing, and ... Read More

Symphony Expands Services, Opens Robot Spa and Hair Salon

alexandre.contador@sykes.comNews

In an unprecedented move, that is clearly the first of its kind, Symphony has opened a spa and hair salon, catering exclusively to robots performing complex process automation. This service will be a dramatic, and some say ill-conceived, addition to the existing catalog of services offered by the Symphony Robotic Operating Center (ROC), located in Krakow, Poland.  The ROC was ... Read More

Do You Know Your Business Like the Back of Your Hand?

Pascal BakerBlog

If you asked both an executive and an associate what their company does you might receive surprisingly different answers. Executives, understandably, often have limited knowledge of the every-day business processes, (for example it is not a CEO’s job to know how many reports are run per day), but this gap in knowledge could be costing your business. The Key Assessment ... Read More

Are You Prepared for the Future of Work?

Pascal BakerBlog

The Future of Work is here. Due to the rate of technological growth, there are more opportunities than ever for fast, accurate, and agile services. The global market is becoming increasingly fond of the digital landscape, requiring businesses to act with foresight and innovation to meet customer expectations. Have you prepared to embrace the world of digital transformation? It is ... Read More

Symphony the Largest RPA Pure Play Certified as Blue Prism Partner

alexandre.contador@sykes.comNews

The first partner to experience 100 percent employee first-time pass rate, well positioned to spearhead future of work by providing RPA capability and delivery. Symphony, the global leader in enterprise digital transformation, is honored to announce it has been certified as a Blue Prism partner. This certification is a testament to Symphony's unparalleled experience building scalable, resilient Blue Prism-enabled robotic ... Read More

RPA Technical Insights, Part 21: Transformation Begins With Education, A Guide to RPA Training Documentation

David BrainBlog

When choosing which RPA tool to employ, the maturity of the vendor’s support and training services should contribute to your decision-making process. Vendors strive to make their products powerful yet accessible, often supplementing training material and additional assistance to ease the transition to RPA. If you are new to this technology, this material can prove to be invaluable in getting ... Read More

Symphony to Present SIG Summit Keynote Session on RPA in Action

alexandre.contador@sykes.comNews

You've heard of RPA, but do you know what it actually takes to bring a robot to life and apply it to a common procurement task? At the upcoming SIG Summit occurring from March 13th-16th at Amelia Island, Florida, Symphony will present the keynote session, RPA in Action: Your Robot Recruits Revealed. Leading RPA pure play Symphony will work with SIG members ... Read More

RPA Technical Insights, Part 19: Doing More for Less: How to Optimize Resource Allocation in RPA

David BrainBlog

Making sure a deployed robotic automation environment runs at its full potential should be a top priority for businesses. Misallocating resources has the potential to lead to lower costs savings along with resulting in unnecessarily wasted processing time. The RPA tool being implemented should provide the business with the tools to ensure efficient allocation of robotic resources. Through extensive implementation ... Read More

RPA Technical Insights, Part 18: The 4 Configuration Features That Can Bolster Automation Development

David BrainBlog

A smooth RPA deployment can save business resources, cut costs and reduce downtimes. However, automation processes require meticulous planning and development, especially if they are to be used in a complex business environment. So how do teams deliver optimal solutions on time, amidst many complex obstacles? The features contained within an RPA tool are one of the key factors. When ... Read More

RPA Technical Insights, Part 17: How to Keep an Eye on Your Automation

David BrainBlog

In security, activity logging concerns the reporting and auditing of RPA processes. This feature is essential to tracking data compliance and reinforcing security measures. Logging also provides detailed information that can be used to improve process efficiency. While this topic was briefly covered in one of our earlier blogs, we will now explore it in depth. You will find that ... Read More

RPA Technical Insights, Part 16: Why Efficiency Goes Hand-in-hand with Security

David BrainBlog

One scope of RPA security is limiting fraudulent activity or misuse of the automation from within the team. Any user that is able to configure your business automation carries a risk, whether it is the exploitation of security flaws or simply careless mistakes. Even tools like encryption cannot fully protect from direct-access attacks. To prevent this type of security flaw, ... Read More

RPA Technical Insights, Part 15: Three Ways Encryption Can Augment Your Business Automation

David BrainBlog

Enterprise-level RPA solutions often involve a considerable amount of data processing and information transfer.  As with all important processes, this data can contain sensitive information. RPA solutions must have sufficient security measures to avoid compromising the integrity of company data. Therefore, security is one of the primary points of focus when Symphony is making RPA software considerations. This blog will ... Read More

RPA Technical Insights, Part 14: How Exception Handling Can Save Your Automation From Failure

David BrainBlog

Exception handling is defined by the management of exceptions in unassisted automation. It ensures that problems can be automatically resolved if possible, or easily identifiable and repairable by system administrators or passed for human completion where appropriate. If left unhandled, exceptions could drastically impair RPA functionality. The success of exception handling depends on how well it is implemented during development. ... Read More

Choose Your Machine Wisely

Pascal BakerBlog

There is an interesting parallel between cycling in a Grand Tour and implementing Robotic Process Automation, especially when it comes to choosing your machine. Symphony CCO Pascal Baker explains the analogy... As an avid cyclist, I am always fascinated by the images of determined, rugged athletes carrying bikes up mountains, tires and tubes across their chests and their faces covered ... Read More