7 Compelling Questions on the Business of Robotic Process Automation

David BrainBlog

During the 2017 SIG Summit in Amelia Island, Florida, Symphony COO David Brain took aseries of questions from the live audience right before setting out on automating a process liveat the event. The topics ranged from business case inquiries to industry-wide observations. Have a look at how David answered the most pressing questions. 1. You suggest errors are usually a result ... Read More

What’s Next for Robotic Process Automation?

adminBlog

Recently, HfS CEO Phil Fersht hosted Symphony CEO David Poole, UiPath COO Guy Kirkwood, and Genfour CTO Andrew Rayner for a discussion on what we could expect to see in the automation industry as RPA technology matures. They discussed topics ranging from the fate of BPO providers to the emergence and evolution of Robotic BPO. Here are some tidbits of ... Read More

Two-Symphony Co-founders Shortlisted for GSA Professional Awards

adminNews

Two Symphony co-founders have been named in the shortlist of the Global Sourcing Association's (GSA) Professional Awards. Symphony Chief Strategy Officer, Ian Barkin is contending for Automation Champion of the Year, while Chief Client Officer, Pascal Baker is in the running for Digital Champion of the Year. As a widely respected association in the sourcing industry, the GSA is hosting ... Read More

Symphony’s COO, David Brain, Wins Coveted NOA Award

adminNews

David Brain
We are extremely pleased to announce that David Brain, Symphony's COO and co-founder, was named '2016 Consultant of the Year' by the National Outsourcing Association. David was honored alongside the other winners at the Professional Awards Ceremony on Thursday, May 19 at the Museum of Science and Industry in Manchester, England. The NOA’s annual Professional Awards showcase talent in outsourcing and shared ... Read More

Krakow Set To Become Near-Shore Automation Capital

David PooleBlog

Krakow Automation
It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its post-Soviet misery.  Little did it know that it ... Read More

Symphony COO David Brain shortlisted as Automation Champion of the Year

adminNews

NOA Professional Awards
We are pleased to announce that David Brain has been shortlisted by the National Outsourcing Association for two awards: Automation Champion of the Year and Consultant of the Year. The NOA’s Professional Awards are a distinct set of accolades recognising talent in outsourcing and shared services, showcasing individuals and functional teams who make a big difference. David is Symphony's COO and one of ... Read More

Another term on the NOA Council for Symphony’s Andrew Burgess

Andrew BurgessNews

Andrew Burgess
We are very pleased to announce that Andrew Burgess, Consulting Director at Symphony, has secured another years tenure on the Council of the National Outsourcing Association. This erstwhile group is responsible for shaping the strategic focus of the NOA, and delivering the vision which will help to grow and shape the UK outsourcing industry in 2016 as well as improve ... Read More

The 2016 RPA State of the Market Survey – win an Apple Watch

Andrew BurgessNews

RPA Survey

Symphony has always been about getting things done. Our team were the first to recognize, and then implement, large scale RPA deployments around the world. Which is why we think the messaging around RPA (and AI) needs to change – there is still way too much hype and not enough practical advice being given by the systems integrators, software vendors, … Read More

Symphony helps develop an NOA RPA qualification

Andrew BurgessNews

NOA RPA Qualification
Because Robotic Process Automation is set to have such a big impact on the outsourcing sector, it makes sense that the National Outsourcing Association is looking very closely at how it can help buyers and providers better understand the benefits and risks involved. One of the ways they are doing this is by creating an NOA RPA qualification, which will help ... Read More

Wake Up to the Future of Work – 5 insights for process innovation

David PooleBlog

automation process innovators
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these emerging trends. There are blogs, webcasts, new associations and institutions popping up everywhere as the ... Read More

The Death of Outsourcing Advisory

Andrew BurgessBlog

Death of Outsourcing Advisory
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ or ‘IT strategies’ of which Outsourcing is just part of the solution, rather than ... Read More

RPA at the NOA Symposium – 4 Lessons

Andrew BurgessBlog

RPA at the NOA Symposium
"Should the National Outsourcing Association be rebranded the National Automation Association?"The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was ... Read More

The way station on the road to automation

David BrainBlog

The road to automation
“Offshoring is often only a way station on the road to automation” It’s hard to believe that it was over 15 months ago that Brynjolfsson & McAfee coined this phrase in relation to Automation. The statement hit me then for its clarity in articulating what I had been seeing for years, while working in BPO firms. In the last 15 months, a ... Read More

Andrew Burgess joins the Symphony Team

Ian BarkinNews

Andrew Burgess Joins The Symphony Team
Symphony, a Gartner Cool Vendor 2015, is delighted to welcome Andrew Burgess, leading Robotic Process Automation expert – adding to the industry’s most knowledgeable and experienced business services team, helping clients leverage ‘Future of Work’ technologies like Robotic Process Automation and Artificial Intelligence. Andrew Burgess joins the Symphony team - a dynamic band of innovators - as a Director responsible ... Read More

The Pendulum Swings – the Automation Spectrum and the Role of RPA

David PooleBlog

Automation Spectrum and The Role of RPA
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed myself. I wanted to share some thoughts from my presentation, ... Read More

BPO = Business People Outsourcing

Ian BarkinBlog

Business People Outsourcing
The last two decades have seen a world become flat thanks to high-speed networks, system virtualization, and an appetite to reduce costs by tapping into a massive supply of low cost labor.  The Business Process Outsourcing (BPO) industry benefitted from all of these trends, becoming, by some accounts, an over $400B a year industry. In the life of BPO, several ... Read More