It’s a great time to begin your RPA journey. But, before you take the next step, download our RPA Start Up Checklist to be sure you are considering all critical components – from setting goals to implementation and governance.
On-Demand Webinar: The Engaged Enterprise – An Introduction to Chat Bots and Voice Recognition
This webinar explores the ways AI (Artificial Intelligence), Voice Recognition and Chat Bot technologies can significantly enhance the way organisations engage customers and employees.
Symphony Ventures Acquires Mexican Consultancy RPA4Excellence
Following the launch of its Latin American operations, Symphony Ventures, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today that it has acquired RPA4Excellence, a regional RPA consultancy headquartered in Mexico City, Mexico. The acquisition underscores Symphony's commitment to building a strong presence in Latin America to meet booming regional demand from enterprises interested ... Read More
Symphony Ventures Establishes a Development Center in Bangalore, India
Symphony Ventures, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today the opening of its Development Center in Bangalore, India, expanding the firm’s leading capabilities to serve global clients with operations in India, the Middle East and Asia Pacific. The firm plans to recruit 150 consulting and technology staff within the next 24 months to provide consulting, implementation, managed services and training ... Read More
Symphony Ventures Expands its RPA Capabilities to Latin America
On the heels of its $4.5 million (£3.5 million) Series A investment from Livingbridge earlier this month, Symphony Ventures, the global services firm specialized in Robotic Process Automation (RPA) and Intelligent Automation, announced today its expansion into Latin America. Opening its first Latin American office in Argentina, the firm appointed business process outsourcing (BPO) and consulting industry veteran Felix Massun as regional CEO. This expansion serves to meet increasing ... Read More
Symphony Ventures Raises $4.5 Million in Series A Financing from Livingbridge
Symphony Ventures has announced a Series A investment of £3.5 million ($4.5 million) from Livingbridge, a mid-market private equity firm with a strong track record of investing in high growth technology businesses. The funding will further accelerate Symphony’s rapid growth – including a doubling of employee numbers - and continue its global expansion, increase delivery capacity and widen product development. ... Read More
The Beauty of Standardization
The principle that technology performs technology jobs and humans perform human jobs is a simple one. Virtual and human workers each have their own strengths that should be employed and valued. The difficulty lies in determining the best fit for each role and responsibility, especially when a lack of standardization is involved. Robotic process automation (RPA) is large part of ... Read More
Why A Digital Workforce Requires a New Mindset
Previously we considered the questions: “What does your business do?” and “What are the goals of your business?” To follow these, a further crucial question must be asked: "Do your processes and goals align with the demands of your clients?" Whether your customers are internal or external, you will be delivering ‘outcomes’ to them. However, your business and clients evolve. ... Read More
RPA in Action: Building Robots Live at SIG
During the 2017 SIG Global Summit in Amelia Island, Florida, Symphony was tasked with configuring and deploying a Robotic Process Automation (RPA) robot from scratch in front of a live audience of over 400 people. The team was tasked with automating part of Honda’s talent acquisition process within two days. Symphony Co-founder and COO David Brain explains how this unprecedented, ... Read More
Do You Know Your Business Like the Back of Your Hand?
If you asked both an executive and an associate what their company does you might receive surprisingly different answers. Executives, understandably, often have limited knowledge of the every-day business processes, (for example it is not a CEO’s job to know how many reports are run per day), but this gap in knowledge could be costing your business. The Key Assessment ... Read More
Are You Prepared for the Future of Work?
The Future of Work is here. Due to the rate of technological growth, there are more opportunities than ever for fast, accurate, and agile services. The global market is becoming increasingly fond of the digital landscape, requiring businesses to act with foresight and innovation to meet customer expectations. Have you prepared to embrace the world of digital transformation? It is ... Read More
Two-Symphony Co-founders Shortlisted for GSA Professional Awards
Two Symphony co-founders have been named in the shortlist of the Global Sourcing Association's (GSA) Professional Awards. Symphony Chief Strategy Officer, Ian Barkin is contending for Automation Champion of the Year, while Chief Client Officer, Pascal Baker is in the running for Digital Champion of the Year. As a widely respected association in the sourcing industry, the GSA is hosting ... Read More
RPA Technical Insights, Part 21: Transformation Begins With Education, A Guide to RPA Training Documentation
When choosing which RPA tool to employ, the maturity of the vendor’s support and training services should contribute to your decision-making process. Vendors strive to make their products powerful yet accessible, often supplementing training material and additional assistance to ease the transition to RPA. If you are new to this technology, this material can prove to be invaluable in getting ... Read More
Symphony Ventures Celebrates Two Years Transforming Enterprise Operations with Bold Vision for 2017
As demand for next-generation automation soars, Symphony experiences rapid momentum marked by employee and geographic growth, as well as high-profile accolades Symphony Ventures, a professional services firm dedicated to helping enterprises transform their digital operations to leverage the latest robotic process automation (RPA), artificial intelligence (AI) and resourcing solutions, today announced that it has added more than 20 customers - ... Read More
What is RPA? A Guide to Robotic Process Automation
Robotic Process Automation (RPA) is a critical component of the ‘Future of Work’ toolkit. If you’re new to the concept of Robotic Process Automation you may be wondering what the term actually means. We’ve created this blog post to help you understand RPA and learn about the many ways it can add value in your enterprise. By the end of this article, ... Read More
Symphony Ventures Recognized as Strongest Intelligent Automation Pure-Play
According to HfS Research’s latest Blueprint Report, Symphony was ranked the best among providers who focus solely on Intelligent Automation (IA). The 2016 Intelligent Automation Blueprint ranks 20+ providers on both innovation and execution of RPA and AI within the shared services, outsourcing, and procurement services industries. It aims to capture the degree to which providers are innovating the new Intelligent ... Read More
Symphony Venture’s David Poole to Present at HfS Buyer’s Summit: Cognition
Symphony is proud to have CEO David Poole speaking at the HfS Buyer’s Summit this upcoming week. The event, titled Cognition:Welcome to the Future of Services, will be taking place from September 14-16 in White Plains, New York. Attendees can expect to be immersed in discussions on the present and future business trends such as automation, design thinking, and security ... Read More
Is RPA the Tool of Old Plant Managers Who Haven’t Died Yet?
A few weeks ago I had the pleasure of hosting an automation panel at the Chicago OAISS event, hosted by IRPA. On the panel were David Brain from Symphony Ventures, A.J. Hanna from Ascension Health Ministry Service Center, and Adam Devine from WorkFusion. To these distinguished panelists, I posed the following question: “Is Robotic Process Automation the tool of old ... Read More
RPA Software Selection – making an informed decision
Heading up the leading transformation consultancy focussed on future of work technologies allows me a unique insight into the market for RPA software selection. At Symphony Ventures we answer many questions for our clients: How should I set up an RPA centre of excellence? How can I benefit from RPA when I’ve already outsourced my processes? How do I integrate RPA ... Read More
Symphony helps develop an NOA RPA qualification
Because Robotic Process Automation is set to have such a big impact on the outsourcing sector, it makes sense that the National Outsourcing Association is looking very closely at how it can help buyers and providers better understand the benefits and risks involved. One of the ways they are doing this is by creating an NOA RPA qualification, which will help ... Read More
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