Symphony is now a proudly certified UiPath Service Network (USN) Partner


Symphony, a SYKES company, has announced a partnership expansion with UiPath by earning the highly esteemed certification UiPath Service Network (USN) partner in both the Americas and EMEA. The elite status signifies Symphony’s capability to deliver RPA solutions with the same integrity and level of professionalism as UiPath’s professional service firm. A Professional Services Certified partner is one who has been ... Read More

Jacada joins forces with Symphony, a SYKES company as Newest Global Software Partner


Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment.   Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global consulting and managed services firm that specializes in designing and deploying IA solutions that help clients rapidly realize the full ... Read More

Symphony, a SYKES company, names David Brain as President to lead the company into the next phase of evolution and strategic growth


David Brain, President, Symphony, a SYKES company
Symphony, a SYKES company, names David Brain as President. As co-founder and chief operating officer of Symphony since its inception in 2014, David Brain has been widely regarded as an influential thought-leader in the Intelligent Automation (IA) space. He is uniquely positioned to lead the organization into the next chapter of continued growth in this fast evolving market as co-founder, ... Read More

Sykes Enterprises, Incorporated Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures Limited


Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a leading provider of multichannel demand generation and global customer engagement services, announced today it has entered into a definitive agreement to acquire Symphony Ventures Limited, or “Symphony”, the leading global pure-play and best-of-breed provider of RPA services. Founded in 2014 and headquartered in London, UK, Symphony is a premier provider ... Read More

Symphony Partners with a Global RPA Leader, Automation Anywhere


Leading RPA/IA pureplay now able to serve global clients leveraging the award-winning Automation Anywhere platform Symphony, the global leader in enterprise digital transformation, is pleased to announce its partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA) and AI technologies. Utilizing Symphony’s extensive experience in orchestrating human and digital workforces, this partnership will provide customers across the ... Read More

Symphony Announces the Grand Opening of New Robotic Operations Centre in Krakow, Poland


State-of-the-art centre supports Digital Operations journey for global firms, traversing from RPA to AI and beyond Symphony, the global services firm specialising in Robotic Process Automation (RPA) and Intelligent Automation (IA), announces the launch of their new Robotic Operations Centre (ROC) in Krakow, Poland. This state-of-the-art operations centre is designed to centrally monitor, manage and maintain millions of automated processes ... Read More

Symphony Appoints New Chief Financial Officer and Board Director


Seasoned Financial Executive, Brian Southward, Joins Symphony Symphony announces Brian Southward has joined the RPA and Intelligent Automation leader as Chief Financial Officer (CFO), effective March 1, 2018, as well as his recent appointment to the Board of Directors, as of May 24, 2018. Southward joins Symphony from Satellite Solutions Worldwide Group, where he was Director Corporate Development. Southward brings ... Read More

Exciting New Digital Ops Deal to Unleash Unrivaled Customer Outcomes as Symphony Provides Thoughtonomy Access to Its Expert Global Workforce


Partnership supercharges both organizations’ abilities to provide integrated outcomes beyond RPA Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its formalized partnership with market leading IA platform provider Thoughtonomy. This landmark agreement will expand Thoughtonomy’s capabilities to provide its clients with best-in-class delivery methodologies, providing access to a global workforce of IA experts. This strategic move will extend Thoughtonomy’s proficiency in ... Read More

Symphony Accredited as UiPath Official Training Partner


World’s largest team of accredited trainers plan to train more than 1,000 RPA users in advanced skills Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its certification as one of the first global Official Training Partners of RPA software vendor UiPath. The certification follows Symphony’s UiPath implementation partnership and is a testament to ... Read More

Symphony Gets the Gold! – Becomes Highest Decorated RPA Pureplay With Blue Prism Gold Level Capability Provider Certification


blue prism gold capability provider
SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, is pleased to announce that it has been recognized by Blue Prism (AIM: PRSM) as one of only two certified Gold Level Capability Providers in the world – and the first RPA Pureplay to achieve such a distinction. This latest achievement builds ... Read More

Symphony Launches GDPR Compliance Capability


GDPR compliance capabilities
LONDON--(BUSINESS WIRE)--Symphony, the global services firm specializing in Intelligent Automation, today announced the launch of a new General Data Protection Regulation (GDPR) compliance capability. Partnering with leading provider of information security and data protection expertise, IT Governance, Symphony will offer global enterprises an end-to-end solution for meeting and maintaining GDPR compliance with greater accuracy, speed and visibility. As the May ... Read More

Symphony Appoints A.J. Hanna to Spearhead Client Experience Efforts


Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), is thrilled to announce that A.J. Hanna is joining the team as Vice President, Client Advocacy. In this role, Hanna’s mission is to help those firms interested in embarking on their digital operations journeys – harnessing battle-tested practices for adopting and managing RPA and IA in the enterprise. A.J. Hanna, Vice President, ... Read More

Symphony Unveils Global Consulting Hub in Dallas


Adding to its recent expansions into Latin America and India, Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today its new Global Consulting Hub in Dallas. The Dallas office, to be run by David Rombough, a recognized leader in enterprise transformation, will serve as both a consulting hub and delivery center. The Hub ... Read More

Symphony Labs to Catalyze New Digital Transformation Opportunities


Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, today announced it has appointed seasoned RPA expert Chris Gayner to spearhead the development of Symphony Labs. Symphony Labs will explore burgeoning trends in business automation through experimentation and collaboration across the firm’s ecosystem of partners and stakeholders. Working with thought leaders in business, technology and ... Read More

Symphony and UiPath Announce Global Partnership


Symphony  today announced a strategic partnership with RPA software provider UiPath. The partnership serves to combine Symphony’s RPA consulting, implementation and managed services offerings with UiPath’s leading software solutions for enterprises looking to digitally transform operations. As part of the partnership, Symphony becomes an Implementation Partner enabling delivery and ongoing support for organizations that have selected UiPath as their RPA ... Read More

Symphony’s CCO, Pascal Baker and Strategic Advisor, Andrew Burgess Win GSA Professional Awards


We are pleased to announce that two nominees from Symphony were honored at the 5th annual Global Sourcing Association Professional awards held at the Hilton Deansgate hotel in Manchester, UK on May 11th.  Best practice and innovation were rewarded and celebrated as the efforts of inspiring individuals and teams who have achieved outstanding success through sourcing in 2016/17 were duly ... Read More

Symphony the Largest RPA Pure Play Certified as Blue Prism Partner


The first partner to experience 100 percent employee first-time pass rate, well positioned to spearhead future of work by providing RPA capability and delivery. Symphony, the global leader in enterprise digital transformation, is honored to announce it has been certified as a Blue Prism partner. This certification is a testament to Symphony's unparalleled experience building scalable, resilient Blue Prism-enabled robotic ... Read More

Choose Your Machine Wisely

Pascal BakerBlog

There is an interesting parallel between cycling in a Grand Tour and implementing Robotic Process Automation, especially when it comes to choosing your machine. Symphony CCO Pascal Baker explains the analogy... As an avid cyclist, I am always fascinated by the images of determined, rugged athletes carrying bikes up mountains, tires and tubes across their chests and their faces covered ... Read More

RPA Insights from the Consultant of the Year


Last month, amongst fierce competition from some of the most prominent outsourcing leaders, Symphony’s COO, David Brain, won the National Outsourcing Association’s ‘Consultant of the Year’ award. This prestigious award not only highlights Symphony’s role as a leader in RPA and service delivery but is also a testament to David Brain’s distinguished achievements that are shaping the industry. On the ... Read More