Jacada joins forces with Symphony, a SYKES company as Newest Global Software Partner

AdminNews

Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment.   Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global consulting and managed services firm that specializes in designing and deploying IA solutions that help clients rapidly realize the full ... Read More

White Paper: Tackle Random Acts of Automation with a Cohesive Approach

AdminResources

RPA implementations are proven to lower costs while improving labor efficiency and compliance. However, many organizations struggle to integrate their deployments into broader digital transformation initiatives to realize the full of value of Intelligent Automation (IA) across the enterprise.

White Paper: Scaling Up Success with Attended Automation

AdminResources

The total value Intelligent Automation (IA) can deliver is undeniable. But, many organizations struggle to deploy the type of at-scale engagements designed to augment and complement the human workforce in such a way that drives meaningful and sustainable results across the enterprise.

Symphony, a SYKES company, names David Brain as President to lead the company into the next phase of evolution and strategic growth

adminNews

David Brain, President, Symphony, a SYKES company
Symphony, a SYKES company, names David Brain as President. As co-founder and chief operating officer of Symphony since its inception in 2014, David Brain has been widely regarded as an influential thought-leader in the Intelligent Automation (IA) space. He is uniquely positioned to lead the organization into the next chapter of continued growth in this fast evolving market as co-founder, ... Read More

Sykes Enterprises, Incorporated Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures Limited

adminNews

Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a leading provider of multichannel demand generation and global customer engagement services, announced today it has entered into a definitive agreement to acquire Symphony Ventures Limited, or “Symphony”, the leading global pure-play and best-of-breed provider of RPA services. Founded in 2014 and headquartered in London, UK, Symphony is a premier provider ... Read More

Symphony Partners with a Global RPA Leader, Automation Anywhere

adminNews

Leading RPA/IA pureplay now able to serve global clients leveraging the award-winning Automation Anywhere platform Symphony, the global leader in enterprise digital transformation, is pleased to announce its partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA) and AI technologies. Utilizing Symphony’s extensive experience in orchestrating human and digital workforces, this partnership will provide customers across the ... Read More

On-Demand Webinar: Automation and the Evolution of Healthcare

adminResources

On-demand webinar geared toward those in the Healthcare space eager to better understand how RPA and Intelligent Automation can transform their processes for improved speed, accuracy and quality.  This webinar offers a practical, non-technical view of how these tools can be leveraged to drive innovation across your business.

Symphony Announces the Grand Opening of New Robotic Operations Centre in Krakow, Poland

adminNews

State-of-the-art centre supports Digital Operations journey for global firms, traversing from RPA to AI and beyond Symphony, the global services firm specialising in Robotic Process Automation (RPA) and Intelligent Automation (IA), announces the launch of their new Robotic Operations Centre (ROC) in Krakow, Poland. This state-of-the-art operations centre is designed to centrally monitor, manage and maintain millions of automated processes ... Read More

Symphony Appoints New Chief Financial Officer and Board Director

adminNews

Seasoned Financial Executive, Brian Southward, Joins Symphony Symphony announces Brian Southward has joined the RPA and Intelligent Automation leader as Chief Financial Officer (CFO), effective March 1, 2018, as well as his recent appointment to the Board of Directors, as of May 24, 2018. Southward joins Symphony from Satellite Solutions Worldwide Group, where he was Director Corporate Development. Southward brings ... Read More

Exciting New Digital Ops Deal to Unleash Unrivaled Customer Outcomes as Symphony Provides Thoughtonomy Access to Its Expert Global Workforce

adminNews

Partnership supercharges both organizations’ abilities to provide integrated outcomes beyond RPA Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its formalized partnership with market leading IA platform provider Thoughtonomy. This landmark agreement will expand Thoughtonomy’s capabilities to provide its clients with best-in-class delivery methodologies, providing access to a global workforce of IA experts. This strategic move will extend Thoughtonomy’s proficiency in ... Read More

Symphony Accredited as UiPath Official Training Partner

adminNews

World’s largest team of accredited trainers plan to train more than 1,000 RPA users in advanced skills Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its certification as one of the first global Official Training Partners of RPA software vendor UiPath. The certification follows Symphony’s UiPath implementation partnership and is a testament to ... Read More

Symphony Gets the Gold! – Becomes Highest Decorated RPA Pureplay With Blue Prism Gold Level Capability Provider Certification

adminNews

blue prism gold capability provider
SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, is pleased to announce that it has been recognized by Blue Prism (AIM: PRSM) as one of only two certified Gold Level Capability Providers in the world – and the first RPA Pureplay to achieve such a distinction. This latest achievement builds ... Read More

Symphony Launches GDPR Compliance Capability

adminNews

GDPR compliance capabilities
LONDON--(BUSINESS WIRE)--Symphony, the global services firm specializing in Intelligent Automation, today announced the launch of a new General Data Protection Regulation (GDPR) compliance capability. Partnering with leading provider of information security and data protection expertise, IT Governance, Symphony will offer global enterprises an end-to-end solution for meeting and maintaining GDPR compliance with greater accuracy, speed and visibility. As the May ... Read More

Symphony Appoints A.J. Hanna to Spearhead Client Experience Efforts

adminNews

Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), is thrilled to announce that A.J. Hanna is joining the team as Vice President, Client Advocacy. In this role, Hanna’s mission is to help those firms interested in embarking on their digital operations journeys – harnessing battle-tested practices for adopting and managing RPA and IA in the enterprise. A.J. Hanna, Vice President, ... Read More

Symphony Unveils Global Consulting Hub in Dallas

adminNews

Adding to its recent expansions into Latin America and India, Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today its new Global Consulting Hub in Dallas. The Dallas office, to be run by David Rombough, a recognized leader in enterprise transformation, will serve as both a consulting hub and delivery center. The Hub ... Read More