Exciting New Digital Ops Deal to Unleash Unrivaled Customer Outcomes as Symphony Provides Thoughtonomy Access to Its Expert Global Workforce

[email protected]News

Partnership supercharges both organizations’ abilities to provide integrated outcomes beyond RPA Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its formalized partnership with market leading IA platform provider Thoughtonomy. This landmark agreement will expand Thoughtonomy’s capabilities to provide its clients with best-in-class delivery methodologies, providing access to a global workforce of IA experts. This strategic move will extend Thoughtonomy’s proficiency in ... Read More

Why A Digital Workforce Requires a New Mindset

Pascal BakerBlog

Previously we considered the questions: “What does your business do?” and “What are the goals of your business?” To follow these, a further crucial question must be asked: "Do your processes and goals align with the demands of your clients?" Whether your customers are internal or external, you will be delivering ‘outcomes’ to them. However, your business and clients evolve. ... Read More

Two-Symphony Co-founders Shortlisted for GSA Professional Awards

[email protected]News

Two Symphony co-founders have been named in the shortlist of the Global Sourcing Association's (GSA) Professional Awards. Symphony Chief Strategy Officer, Ian Barkin is contending for Automation Champion of the Year, while Chief Client Officer, Pascal Baker is in the running for Digital Champion of the Year. As a widely respected association in the sourcing industry, the GSA is hosting ... Read More

Krakow Set To Become Near-Shore Automation Capital

David PooleBlog

Krakow Automation
It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its post-Soviet misery.  Little did it know that it ... Read More

What is Digital Labor?

[email protected]Blog

Digital Labor
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including: The business’s ability to meet its goals The customer experience when interacting with the brand Employee satisfaction and engagement Here’s how digital labor is creating the future ... Read More

The Death of Outsourcing Advisory

Andrew BurgessBlog

Death of Outsourcing Advisory
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ or ‘IT strategies’ of which Outsourcing is just part of the solution, rather than ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David PooleBlog

Reasons Not to Use BPO
In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I also covered three reasons why ... Read More