5 Reasons Not to Use BPO to Automate Your Business Processes (Part 1)

David PooleBlog

Reasons Not to Use BPO
The BPO industry is staring into the headlights of the emerging “as a service” economy.  This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  There have been a number of challenges over the years including open architecture, software as a service, ERP, cloud and now RPA.  However, ... Read More

RPA at the NOA Symposium – 4 Lessons

Andrew BurgessBlog

RPA at the NOA Symposium
"Should the National Outsourcing Association be rebranded the National Automation Association?"The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was ... Read More

The way station on the road to automation

David BrainBlog

The road to automation
“Offshoring is often only a way station on the road to automation” It’s hard to believe that it was over 15 months ago that Brynjolfsson & McAfee coined this phrase in relation to Automation. The statement hit me then for its clarity in articulating what I had been seeing for years, while working in BPO firms. In the last 15 months, a ... Read More

The Pendulum Swings – the Automation Spectrum and the Role of RPA

David PooleBlog

Automation Spectrum and The Role of RPA
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed myself. I wanted to share some thoughts from my presentation, ... Read More

Semiotics, or why Robots is a perfectly fine word, so get used to it

Ian BarkinBlog

robots
semiotics, se·mi·ot·ics, \-ä-tiks\ noun the study of signs and symbols, esp the relations between written or spoken signs and their references in the physical world or the world of ideas. One thing we’ve particularly enjoyed over the last year is the multitude of reactions to the word ‘robot’ as it relates to the automation of routine tasks, via software emulating human work. Love it or hate it, you can’t argue with the fact that ‘Robot’ gets the job done – it creates visual ... Read More

BPO = Business People Outsourcing

Ian BarkinBlog

Business People Outsourcing
The last two decades have seen a world become flat thanks to high-speed networks, system virtualization, and an appetite to reduce costs by tapping into a massive supply of low cost labor.  The Business Process Outsourcing (BPO) industry benefitted from all of these trends, becoming, by some accounts, an over $400B a year industry. In the life of BPO, several ... Read More

Marginal Cost Operations – when that NEXT thing costs NO thing.  Or, the death of the Linear Labor problem.

Ian BarkinBlog

I must admit, I had an economics education from some of the best schools in the world, and I’ve all too quickly let the lessons slip away into my academic past.  But, one lesson merits dusting off.  The concept of Marginal Cost.  Marginal cost is the change in the total cost that arises when the quantity produced has an increment by unit. That ... Read More