Choose Your Machine Wisely

Pascal BakerBlog

There is an interesting parallel between cycling in a Grand Tour and implementing Robotic Process Automation, especially when it comes to choosing your machine. Symphony CCO Pascal Baker explains the analogy... As an avid cyclist, I am always fascinated by the images of determined, rugged athletes carrying bikes up mountains, tires and tubes across their chests and their faces covered ... Read More

Krakow Set To Become Near-Shore Automation Capital

David PooleBlog

Krakow Automation
It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its post-Soviet misery.  Little did it know that it ... Read More

The 2016 RPA Survey

adminBlog

RPA Survey

Symphony Ventures are practitioners in Robotic Process Automation, so it is in our interest that information about RPA is presented in a clear and informative manner. Unfortunately not everyone seems to share that ideal. Partly due to the sector’s newness, but also due to the excesses of marketing hyperbole combined with a smattering of ignorance, much of what is written … Read More

Another term on the NOA Council for Symphony’s Andrew Burgess

Andrew BurgessNews

Andrew Burgess
We are very pleased to announce that Andrew Burgess, Consulting Director at Symphony, has secured another years tenure on the Council of the National Outsourcing Association. This erstwhile group is responsible for shaping the strategic focus of the NOA, and delivering the vision which will help to grow and shape the UK outsourcing industry in 2016 as well as improve ... Read More

Blue Prism and Symphony to Lead Workshop on RPA in Shared Services Landscape

adminNews

Budapest
Symphony will be co-hosting a pre-conference workshop with Blue Prism at Fleming’s Shared Services Conference on February 17th in Budapest. Alex Bentley, head of automation strategy at Blue Prism, and David Brain, co-founder and COO of Symphony, will discuss the capabilities of RPA in shared services, provide detail on how it can be put into practice and help attendees build ... Read More

Don’t Believe The Hype Around RPA and AI

Andrew BurgessNews

SourcingFocus
Our Andrew Burgess wrote an article for SourcingFocus, the on-line portal for the National Outsourcing Association, on the current hype and confusion that lies around Robotic Process Automation and Artificial Intelligence. This was prompted by the plethora of articles that are looking to exploit the hype around RPA and AI at the moment - most of these pieces use specific technical ... Read More

RPA and AI – the same but different

Andrew BurgessBlog

RPA and AI
For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse people about this latest, and most-hyped of, technologies. There were frameworks presented which showed RPA and AI as a ‘continuum’, there were models that seemed to suggest that ... Read More

Symphony helps develop an NOA RPA qualification

Andrew BurgessNews

NOA RPA Qualification
Because Robotic Process Automation is set to have such a big impact on the outsourcing sector, it makes sense that the National Outsourcing Association is looking very closely at how it can help buyers and providers better understand the benefits and risks involved. One of the ways they are doing this is by creating an NOA RPA qualification, which will help ... Read More

Wake Up to the Future of Work – 5 insights for process innovation

David PooleBlog

automation process innovators
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these emerging trends. There are blogs, webcasts, new associations and institutions popping up everywhere as the ... Read More

Symphony at IRPA

adminNews

IRPA
Symphony are proud to be sponsoring both of the Institute of Robotic Process Automation (IRPA) events this year. We will be at both the New York event on the 3rd December and in London on the 8th. As IRPA describe it: "In 2014, RPA research was the focus, 2015 has been and will continue to be all about RPA readiness. ... Read More

RPA in Shared Services – Automation’s Biggest Opportunity

adminNews

RPA in Shared Services
RPA in Shared Services: The Autumn issue of Professional Outsourcing Magazine is all about robots. And we're very pleased to say that the lead article was written by one of our Directors, Andrew Burgess - it's all about the opportunities and risks for RPA in Shared Services. (Spoiler alert: the opportunities are massive). With BPO providers not yet stepping up to the mark when ... Read More

PostCapitalism – Paul Mason

Andrew BurgessWhat We're Reading

PostCapitalism
This book, by the Guardian’s Economics Editor Paul Mason, first appealed to me because it offered a new post-capitalist economic model where technology and automation are the primary drivers of change. Much has been written about how automation, robots and AI will decimate the world of work, so a book on how these technologies were a force for good is ... Read More

RPA and AI in Claims Processing

Andrew BurgessBlog

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all: 24 hour access, available through multiple channels, with a virtually ... Read More

Robo Babies

Andrew BurgessBlog

Robo Babies
The proud mother There was a fascinating article from Cambridge University recently which described how a robot has designed better 'babies' for itself. A few commentators dismissed this as 'AI hubris', but, for me, this is a very significant development in the advancement (good or bad) of artificial intelligence. Having just finished reading Nick Bostrom's book, 'SuperIntelligence', I am convinced that the human race needs to ... Read More

An executive’s checklist for RPA or Where to start when you’re considering an RPA strategy

Ian BarkinBlog

Checklist for RPA
For years, companies have been looking for ways to reduce the cost and burden of routine and repetitive tasks. Many turned to outsourcing and offshoring as a way to accomplish this goal, but outsourcing comes with a whole new set of issues: political, economic and cultural. Luckily, robotic process automation (RPA) has emerged as a new technology to help free ... Read More

Why your mum was wrong when she taught you that ‘compromise is best’

Pascal BakerBlog

Future of Work
For many years I have believed that we are entering the age of the ‘Super Supplier’ or the ‘One Stop Shop’. I have sat through too many presentations where global software and services firms have presented their integrated service oriented platform aspirations,where the seamlessly integrated firm would promise so much more than the sum of the parts. Yet, we continue ... Read More

What is Digital Labor?

adminBlog

Digital Labor
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including: The business’s ability to meet its goals The customer experience when interacting with the brand Employee satisfaction and engagement Here’s how digital labor is creating the future ... Read More

The Death of Outsourcing Advisory

Andrew BurgessBlog

Death of Outsourcing Advisory
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ or ‘IT strategies’ of which Outsourcing is just part of the solution, rather than ... Read More

Rise of the Robots

adminWhat We're Reading

Rise of the Robots
Rise of the Robots: Technology and the Threat of a Jobless Future By Martin Ford Martin Ford has done it again.  For those who’ve read his 2006 work, “The Lights in the Tunnel”, you will know that Martin was years ahead of others in discussing the collective landscape of work automation technologies (RPA, Machine Learning, AI), and the potential impacts ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David PooleBlog

Reasons Not to Use BPO
In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I also covered three reasons why ... Read More