This webinar explores the ways AI (Artificial Intelligence), Voice Recognition and Chat Bot technologies can significantly enhance the way organisations engage customers and employees.
We are pleased to announce that two nominees from Symphony were honored at the 5th annual Global Sourcing Association Professional awards held at the Hilton Deansgate hotel in Manchester, UK on May 11th. Best practice and innovation were rewarded and celebrated as the efforts of inspiring individuals and teams who have achieved outstanding success through sourcing in 2016/17 were duly ... Read More
Symphony, as an official training partner of the National Outsourcing Association, ran a two day workshop during June 2016 to educate business leaders on Robotic Process Automation (RPA). The course was an introduction to the NOA's Professional Development program, and each participant will take their learnings forward as part of their efforts to achieve the qualification in RPA. The course ... Read More
We are very pleased to announce that Andrew Burgess, Consulting Director at Symphony, has secured another years tenure on the Council of the National Outsourcing Association. This erstwhile group is responsible for shaping the strategic focus of the NOA, and delivering the vision which will help to grow and shape the UK outsourcing industry in 2016 as well as improve ... Read More
Our Andrew Burgess wrote an article for SourcingFocus, the on-line portal for the National Outsourcing Association, on the current hype and confusion that lies around Robotic Process Automation and Artificial Intelligence. This was prompted by the plethora of articles that are looking to exploit the hype around RPA and AI at the moment - most of these pieces use specific technical ... Read More
Because Robotic Process Automation is set to have such a big impact on the outsourcing sector, it makes sense that the National Outsourcing Association is looking very closely at how it can help buyers and providers better understand the benefits and risks involved. One of the ways they are doing this is by creating an NOA RPA qualification, which will help ... Read More
Symphony, a Gartner Cool Vendor 2015, is delighted to welcome Andrew Burgess, leading Robotic Process Automation expert – adding to the industry’s most knowledgeable and experienced business services team, helping clients leverage ‘Future of Work’ technologies like Robotic Process Automation and Artificial Intelligence. Andrew Burgess joins the Symphony team - a dynamic band of innovators - as a Director responsible ... Read More