Symphony Expands its RPA Capabilities to Latin America


On the heels of its $4.5 million (£3.5 million) Series A investment from Livingbridge earlier this month, Symphony, the global services firm specialized in Robotic Process Automation (RPA) and Intelligent Automation, announced today its expansion into Latin America. Opening its first Latin American office in Argentina, the firm appointed business process outsourcing (BPO) and consulting industry veteran Felix Massun as regional CEO. This expansion serves to meet increasing regional demand for RPA consulting and implementation services from enterprise clients looking to automate operational processes.

With numerous world-class enterprises and more than 500 shared service centers, the Latin American market is set to transform thanks to the proven benefits of RPA. In addition to speed, accuracy, quality and compliance improvements to front, middle and back office functions, automation technologies also yield significant cost savings while freeing up employees to focus on more dynamic work and enhancing customer interactions and satisfaction.

Symphony is seeing tremendous demand for its automation services in Argentina, Brazil, Columbia, Chile, Guatemala, Mexico and Peru, within industries such as banking, telecom, manufacturing, agriculture, food processing and chemicals. To meet this growing demand, Symphony plans to add more offices in Mexico and Brazil by early 2018.

Spearheading Symphony’s growth in Latin America is Massun, who brings 25 years of experience working in BPO and consulting at Andersen, Ernst & Young and Capgemini. Massun is an expert at helping organizations leverage disruptive solutions to best compete in the market. He brings an impressive regional network and a proven track record of leading and growing Latin American business units. At Capgemini he increased the Latin American business unit from less than 100 to more than 3,000 professionals, and grew revenues to more than $200 million. Massun has also led transformation strategies for more than 50 clients including Avon, Bimbo, Johnson & Johnson, McDonalds, Monsanto, Telefonica and Nokia.

Symphony is a sponsor, speaker and exhibitor at this week’s Shared Services Outsourcing Week LATAM conference August 23 – 25 at the Ritz Carlton Coconut Grove in Miami, FL. For more information on the conference visit

Read the full press release.

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