Symphony Celebrates Two Years Transforming Enterprise Operations with Bold Vision for 2017


As demand for next-generation automation soars, Symphony experiences rapid momentum marked by employee and geographic growth, as well as high-profile accolades

Symphony, a professional services firm dedicated to helping enterprises transform their digital operations to leverage the latest robotic process automation (RPA), artificial intelligence (AI) and resourcing solutions, today announced that it has added more than 20 customers including 13 public and private companies with more than $5 billion in revenue to its portfolio. Symphony’s impressive momentum is a testament to its expertise and forward-thinking approach to identifying, implementing and managing the most innovative automation solutions for global enterprises across industries. The company currently works with organizations in sectors including financial services, health care, technology, Software as a Service (SaaS), Business Process Outsourcing (BPO), entertainment, logistics and consumer goods.

According to Symphony’s 2016 report, Buying RPA: From Hype to Reality, the majority of people familiar with RPA (58 percent) are still calling for credible, independent service providers to deliver insightful information about the various benefits and applications of the technology. To address this enterprise need, Symphony educates and implements digital operations transformations through offerings such as:

  • Vision workshops
  • Future of work assessments
  • Solution implementations
  • Managed services
  • Licensing sales and hosting
  • Capability building

Already, the company has automated more than 5,000 processes for its enterprise clients. To accommodate booming demand, Symphony has opened offices in Boston, San Francisco, London and Krakow, and expects to open more global offices in the year ahead. The company also plans to grow its worldwide team of automation specialists from 60 to 120 people in 2017.

“Two years ago, we set out with a vision of using automation technologies to transform the way we work,” said David Poole, CEO, Symphony. “Since then, we have demonstrated to global organizations the great opportunity to ‘future proof’ their businesses through a rich set of digital tools that give them a competitive edge. Though we’ve already experienced great success, we truly feel that we’re only just getting started.”

Ian Barkin, chief strategy officer at Symphony, added, “Analysts pitched 2016 as the year of the robot. It was really the year of enterprise discretionary budgets to explore automation with RPA. Everyone now knows automation works and works tremendously well if properly set up and managed. We predict 2017 will be the year more enterprises undertake bold transformations of their digital operations.”

Symphony’s strategy and services have received widespread recognition by leading analyst firms and renowned industry awards programs, being named a 2015 Gartner Cool Vendor, a 2015 Everest SDA Leader and a “High Performer” in Horses for Sources’ 2016 Blueprint Report on Intelligent Automation. Chief Operations Officer David Brain was also honored as “Consultant of the Year” by the National Outsourcing Association earlier this year.

Read the full press release here.

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