Symphony, as an official training partner of the National Outsourcing Association, ran a two day workshop during June 2016 to educate business leaders on Robotic Process Automation (RPA). The course was an introduction to the NOA’s Professional Development program, and each participant will take their learnings forward as part of their efforts to achieve the qualification in RPA.
The course was led by Andrew Burgess, Consulting Director at Symphony, and supported by Chris Halward from the NOA. During the two days, the participants heard about and discussed the following aspects of RPA:
- What is RPA and how does it compare with other automation initiatives?
- What are the different approaches to RPA?
- Who are the vendors in the market and which are best for achieving certain business initiatives?
- How do businesses identify which processes to automate?
The feedback from the participants was overwhelmingly positive. They said, “The workshop gave us a lot of pointers on what to do and what not to do when we start to implement our own solutions” and “I certainly got an awful lot from it, and would happily recommend it to anyone who asks”.
The workshop followed a course that Symphony held for ASPIRE in Krakow, Poland to introduce shared services managers to RPA and how it can be applied to back-office shared services environments to enhance overall business performance.
For more information on the RPA workshop and to register for the next event, visit the NOA website.
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