Symphony & The Hackett Group Announce Global Partnership to Enable Enterprise Digital Transformation


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Symphony and The Hackett Group have announced a global partnership that will enable enterprise digital transformation by integrating The Hackett Group’s best practices and research data with Symphony’s strategic and technical capabilities in robotics and intelligent automation.

The partnership is expected to offer clients the ability to further improve the ROI of their Robotic Process Automation (RPA), Intelligent Automation and other digital transformation efforts in finance, HR, procurement, and other business services areas by combining Symphony’s global leadership enabling digital transformation with The Hackett Group’s deep empirical knowledge about how to assess and optimize processes for both efficiency and effectiveness.

As part of the partnership, The Hackett Group will help clients target their digital transformation efforts by assessing the automation potential of functions and processes, evaluating them against leading practices, and quantifying the overall opportunity. The Hackett Group will provide clients with evidence-backed best practices and insights, and its extensive benchmarking, advisory, and transformation work with Global 1000 companies will enable companies to focus on the areas with the highest ROI.

Complementing the insights of The Hackett Group, Symphony will bring to this partnership its extensive background and experience in assisting global organizations design, implement and support their digital operations strategies. Symphony works with leading digital tools and has mapped, modeled and implemented thousands of business processes in the world’s leading organizations, including in Banking, Insurance, Healthcare, Logistics, Beverages, Manufacturing, Entertainment and more.

The two companies have collaborated on a new Point of View research paper, “A Blueprint for Getting Started with Robotic Process Automation,” available for download here. The research estimates that the total efficiency improvement achievable through holistic transformation using RPA can result in 50-75 percent cost reductions over baseline. The result will be a new “Digital World-Class” standard for process costs optimized in this fashion, which will be lower than those achieved by world-class companies in The Hackett Group’s benchmark.

According to The Hackett Group Chairman & CEO Ted A. Fernandez. “Robotic Process Automation has rapidly moved to the top of the business services agenda. It offers unprecedented potential, and it’s tempting for companies to focus on a narrow scope and immediate savings. But RPA drives much greater value when it is used to support broader transformation of end-to-end transactional processes. Organizations must be prepared to redesign processes and transform their legacy workforce at the same time they introduce new automation tools.”

According to Symphony Co-Founder and Chief Executive Officer David Poole, “Symphony was founded on the principle that true transformation begins with good process design and measurement. The Hackett Group shares this belief. Together, we bring process excellence and a digital ecosystem of tools to bear, along with an unrivaled team of experts and practitioners. Our collective services are what enterprises need to excel in this digital age and usher in the future of work. What we’ve built here is a partnership based on an aligned vision and commitment to the power of transformation and best practices. Symphony and The Hackett Group have melded our time-tested frameworks, creating a holistic approach to helping clients achieve positive change, leveraging a modern toolkit of software and services.”

“We believe this partnership can dramatically improve the ROI our clients will achieve, and the speed with which they can realize results,” said Mr. Poole. “The benefits of digital transformation come in many forms. Lower transaction costs, increased speed, and increased accuracy are just a few. When properly implemented, digital transformation can also drive greater insight, and improved customer and stakeholder experience. Finally, by automating transactional tasks, staff can be redeployed to more strategic and value-adding activities.”

For more details on the announcement, visit the full press release here.

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