Articles

Symphony is now a proudly certified UiPath Service Network (USN) Partner

alexandre.contador@sykes.comAugust 10, 2020News

Symphony, a SYKES company, has announced a partnership expansion with UiPath by earning the highly esteemed certification UiPath Service Network (USN) partner in both the Americas and EMEA. The elite status signifies Symphony’s capability to deliver RPA solutions with the same integrity and level of professionalism as UiPath’s professional service firm. A Professional Services Certified partner is one who has been ... Read More

Jacada joins forces with Symphony, a SYKES company as Newest Global Software Partner

alexandre.contador@sykes.comJuly 24, 2020News

Intelligent Automation meets Business Process Optimization (BPO) as a powerhouse duo unites in global customer service automation deployment.   Jacada, Inc., a pioneer of intelligent customer service automation, has announced its newest strategic partner, Symphony, a SYKES company, a global consulting and managed services firm that specializes in designing and deploying IA solutions that help clients rapidly realize the full ... Read More

Symphony, a SYKES company, names David Brain as President to lead the company into the next phase of evolution and strategic growth

alexandre.contador@sykes.comOctober 30, 2019News

Symphony, a SYKES company, names David Brain as President. As co-founder and chief operating officer of Symphony since its inception in 2014, David Brain has been widely regarded as an influential thought-leader in the Intelligent Automation (IA) space. He is uniquely positioned to lead the organization into the next chapter of continued growth in this fast evolving market as co-founder, ... Read More

Sykes Enterprises, Incorporated Acquires Pure-Play & Best-of-Breed RPA Service Provider Symphony Ventures Limited

alexandre.contador@sykes.comOctober 22, 2018News

Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ: SYKE), a leading provider of multichannel demand generation and global customer engagement services, announced today it has entered into a definitive agreement to acquire Symphony Ventures Limited, or “Symphony”, the leading global pure-play and best-of-breed provider of RPA services. Founded in 2014 and headquartered in London, UK, Symphony is a premier provider ... Read More

Symphony Partners with a Global RPA Leader, Automation Anywhere

alexandre.contador@sykes.comAugust 14, 2018News

Leading RPA/IA pureplay now able to serve global clients leveraging the award-winning Automation Anywhere platform Symphony, the global leader in enterprise digital transformation, is pleased to announce its partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA) and AI technologies. Utilizing Symphony’s extensive experience in orchestrating human and digital workforces, this partnership will provide customers across the ... Read More

Symphony Announces the Grand Opening of New Robotic Operations Centre in Krakow, Poland

alexandre.contador@sykes.comJuly 2, 2018News

State-of-the-art centre supports Digital Operations journey for global firms, traversing from RPA to AI and beyond Symphony, the global services firm specialising in Robotic Process Automation (RPA) and Intelligent Automation (IA), announces the launch of their new Robotic Operations Centre (ROC) in Krakow, Poland. This state-of-the-art operations centre is designed to centrally monitor, manage and maintain millions of automated processes ... Read More

Symphony Appoints New Chief Financial Officer and Board Director

alexandre.contador@sykes.comJune 6, 2018News

Seasoned Financial Executive, Brian Southward, Joins Symphony Symphony announces Brian Southward has joined the RPA and Intelligent Automation leader as Chief Financial Officer (CFO), effective March 1, 2018, as well as his recent appointment to the Board of Directors, as of May 24, 2018. Southward joins Symphony from Satellite Solutions Worldwide Group, where he was Director Corporate Development. Southward brings ... Read More

Exciting New Digital Ops Deal to Unleash Unrivaled Customer Outcomes as Symphony Provides Thoughtonomy Access to Its Expert Global Workforce

alexandre.contador@sykes.comApril 2, 2018News

Partnership supercharges both organizations’ abilities to provide integrated outcomes beyond RPA Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its formalized partnership with market leading IA platform provider Thoughtonomy. This landmark agreement will expand Thoughtonomy’s capabilities to provide its clients with best-in-class delivery methodologies, providing access to a global workforce of IA experts. This strategic move will extend Thoughtonomy’s proficiency in ... Read More

Symphony Accredited as UiPath Official Training Partner

alexandre.contador@sykes.comMarch 26, 2018News

World’s largest team of accredited trainers plan to train more than 1,000 RPA users in advanced skills Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), today announced its certification as one of the first global Official Training Partners of RPA software vendor UiPath. The certification follows Symphony’s UiPath implementation partnership and is a testament to ... Read More

Symphony Gets the Gold! – Becomes Highest Decorated RPA Pureplay With Blue Prism Gold Level Capability Provider Certification

alexandre.contador@sykes.comFebruary 27, 2018News

SAN FRANCISCO & LONDON--(BUSINESS WIRE)--Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, is pleased to announce that it has been recognized by Blue Prism (AIM: PRSM) as one of only two certified Gold Level Capability Providers in the world – and the first RPA Pureplay to achieve such a distinction. This latest achievement builds ... Read More

Symphony Launches GDPR Compliance Capability

alexandre.contador@sykes.comFebruary 27, 2018News

LONDON--(BUSINESS WIRE)--Symphony, the global services firm specializing in Intelligent Automation, today announced the launch of a new General Data Protection Regulation (GDPR) compliance capability. Partnering with leading provider of information security and data protection expertise, IT Governance, Symphony will offer global enterprises an end-to-end solution for meeting and maintaining GDPR compliance with greater accuracy, speed and visibility. As the May ... Read More

Symphony Appoints A.J. Hanna to Spearhead Client Experience Efforts

alexandre.contador@sykes.comDecember 13, 2017News

Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation (IA), is thrilled to announce that A.J. Hanna is joining the team as Vice President, Client Advocacy. In this role, Hanna’s mission is to help those firms interested in embarking on their digital operations journeys – harnessing battle-tested practices for adopting and managing RPA and IA in the enterprise. A.J. Hanna, Vice President, ... Read More

Symphony Unveils Global Consulting Hub in Dallas

alexandre.contador@sykes.comDecember 5, 2017News

Adding to its recent expansions into Latin America and India, Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today its new Global Consulting Hub in Dallas. The Dallas office, to be run by David Rombough, a recognized leader in enterprise transformation, will serve as both a consulting hub and delivery center. The Hub ... Read More

Symphony Labs to Catalyze New Digital Transformation Opportunities

alexandre.contador@sykes.comNovember 21, 2017News

Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, today announced it has appointed seasoned RPA expert Chris Gayner to spearhead the development of Symphony Labs. Symphony Labs will explore burgeoning trends in business automation through experimentation and collaboration across the firm’s ecosystem of partners and stakeholders. Working with thought leaders in business, technology and ... Read More

Symphony and UiPath Announce Global Partnership

alexandre.contador@sykes.comNovember 15, 2017News

Symphony  today announced a strategic partnership with RPA software provider UiPath. The partnership serves to combine Symphony’s RPA consulting, implementation and managed services offerings with UiPath’s leading software solutions for enterprises looking to digitally transform operations. As part of the partnership, Symphony becomes an Implementation Partner enabling delivery and ongoing support for organizations that have selected UiPath as their RPA ... Read More

Symphony Acquires Mexican Consultancy RPA4Excellence

alexandre.contador@sykes.comSeptember 22, 2017News

Following the launch of its Latin American operations, Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today that it has acquired RPA4Excellence, a regional RPA consultancy headquartered in Mexico City, Mexico. The acquisition underscores Symphony's commitment to building a strong presence in Latin America to meet booming regional demand from enterprises interested in ... Read More

Symphony Establishes a Development Center in Bangalore, India

alexandre.contador@sykes.comSeptember 14, 2017News

Symphony, the global services firm specializing in Robotic Process Automation (RPA) and Intelligent Automation, announced today the opening of its Development Center in Bangalore, India, expanding the firm’s leading capabilities to serve global clients with operations in India, the Middle East and Asia Pacific. The firm plans to recruit 150 consulting and technology staff within the next 24 months to provide consulting, implementation, managed services and training to ... Read More

Symphony Expands its RPA Capabilities to Latin America

alexandre.contador@sykes.comAugust 24, 2017News

On the heels of its $4.5 million (£3.5 million) Series A investment from Livingbridge earlier this month, Symphony, the global services firm specialized in Robotic Process Automation (RPA) and Intelligent Automation, announced today its expansion into Latin America. Opening its first Latin American office in Argentina, the firm appointed business process outsourcing (BPO) and consulting industry veteran Felix Massun as regional CEO. This expansion serves to meet increasing regional ... Read More

Symphony Raises $4.5 Million in Series A Financing from Livingbridge

alexandre.contador@sykes.comAugust 9, 2017News

Symphony has announced a Series A investment of £3.5 million ($4.5 million) from Livingbridge, a mid-market private equity firm with a strong track record of investing in high growth technology businesses. The funding will further accelerate Symphony’s rapid growth – including a doubling of employee numbers - and continue its global expansion, increase delivery capacity and widen product development.  Symphony ... Read More

Symphony Announced as Authorized Blue Prism Training Partner

alexandre.contador@sykes.comJune 13, 2017News

Symphony, the world leader in enterprise digital transformation, today announced it has been certified as a global training partner of Blue Prism. As the largest robotic process automation (RPA) pureplay specialist, Symphony is deeply experienced at training and developing best-in-class Blue Prism design and configuration talent, and uniquely qualified to help enterprises nurture their own RPA consultants to excel as ... Read More