RPA and AI – the same but different

Andrew BurgessBlog

RPA and AI
For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse people about this latest, and most-hyped of, technologies. There were frameworks presented which showed RPA and AI as a ‘continuum’, there were models that seemed to suggest that ... Read More

Wake Up to the Future of Work – 5 insights for process innovation

David PooleBlog

automation process innovators
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these emerging trends. There are blogs, webcasts, new associations and institutions popping up everywhere as the ... Read More

RPA and AI in Claims Processing

Andrew BurgessBlog

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all: 24 hour access, available through multiple channels, with a virtually ... Read More

Robo Babies

Andrew BurgessBlog

Robo Babies
The proud mother There was a fascinating article from Cambridge University recently which described how a robot has designed better 'babies' for itself. A few commentators dismissed this as 'AI hubris', but, for me, this is a very significant development in the advancement (good or bad) of artificial intelligence. Having just finished reading Nick Bostrom's book, 'SuperIntelligence', I am convinced that the human race needs to ... Read More

An executive’s checklist for RPA or Where to start when you’re considering an RPA strategy

Ian BarkinBlog

Checklist for RPA
For years, companies have been looking for ways to reduce the cost and burden of routine and repetitive tasks. Many turned to outsourcing and offshoring as a way to accomplish this goal, but outsourcing comes with a whole new set of issues: political, economic and cultural. Luckily, robotic process automation (RPA) has emerged as a new technology to help free ... Read More

Why your mum was wrong when she taught you that ‘compromise is best’

Pascal BakerBlog

Future of Work
For many years I have believed that we are entering the age of the ‘Super Supplier’ or the ‘One Stop Shop’. I have sat through too many presentations where global software and services firms have presented their integrated service oriented platform aspirations,where the seamlessly integrated firm would promise so much more than the sum of the parts. Yet, we continue ... Read More

What is Digital Labor?

adminBlog

Digital Labor
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including: The business’s ability to meet its goals The customer experience when interacting with the brand Employee satisfaction and engagement Here’s how digital labor is creating the future ... Read More

The Death of Outsourcing Advisory

Andrew BurgessBlog

Death of Outsourcing Advisory
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ or ‘IT strategies’ of which Outsourcing is just part of the solution, rather than ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David PooleBlog

Reasons Not to Use BPO
In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I also covered three reasons why ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 1)

David PooleBlog

Reasons Not to Use BPO
The BPO industry is staring into the headlights of the emerging “as a service” economy.  This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  There have been a number of challenges over the years including open architecture, software as a service, ERP, cloud and now RPA.  However, ... Read More

RPA at the NOA Symposium – 4 Lessons

Andrew BurgessBlog

RPA at the NOA Symposium
"Should the National Outsourcing Association be rebranded the National Automation Association?"The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was ... Read More

The way station on the road to automation

David BrainBlog

The road to automation
“Offshoring is often only a way station on the road to automation” It’s hard to believe that it was over 15 months ago that Brynjolfsson & McAfee coined this phrase in relation to Automation. The statement hit me then for its clarity in articulating what I had been seeing for years, while working in BPO firms. In the last 15 months, a ... Read More

The Pendulum Swings – the Automation Spectrum and the Role of RPA

David PooleBlog

Automation Spectrum and The Role of RPA
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed myself. I wanted to share some thoughts from my presentation, ... Read More

Semiotics, or why Robots is a perfectly fine word, so get used to it

Ian BarkinBlog

robots
semiotics, se·mi·ot·ics, \-ä-tiks\ noun the study of signs and symbols, esp the relations between written or spoken signs and their references in the physical world or the world of ideas. One thing we’ve particularly enjoyed over the last year is the multitude of reactions to the word ‘robot’ as it relates to the automation of routine tasks, via software emulating human work. Love it or hate it, you can’t argue with the fact that ‘Robot’ gets the job done – it creates visual ... Read More

Digital Labor of Love – Valentine Edition

Ian BarkinBlog

On Valentine’s Day our thoughts turn to love, to chocolate and to how quickly we can get Amazon to accelerate the shipment of the gift we ordered too late.  The first one of those (love) got me thinking about the future of work and the changing dynamics we are seeing. Earlier this week, I was sitting at dinner with two ... Read More

BPO = Business People Outsourcing

Ian BarkinBlog

Business People Outsourcing
The last two decades have seen a world become flat thanks to high-speed networks, system virtualization, and an appetite to reduce costs by tapping into a massive supply of low cost labor.  The Business Process Outsourcing (BPO) industry benefitted from all of these trends, becoming, by some accounts, an over $400B a year industry. In the life of BPO, several ... Read More

Predictions for 2015: the year we usher in the new digital ‘World of Work’

David PooleBlog

It’s always risky predicting the future, but as I look at the changing ‘world of work’ and the revolution that is about to take place, some things are inevitable.  What we don’t know is how rapidly new technologies and ways of working will be adopted.  Many digital and automation innovations already exist and I’m sure will be commonplace before we ... Read More

Simplify, Then Add Lightness

David BrainBlog

sim·pli·fyˈsimpləˌfī/ verb        1. make (something) simpler or easier to do or understand."Simplify, then add lightness"Colin Chapman CBE, Founder of Lotus CarsA great British racing engineer once said his philosophy toward race car design was "simplify, then add lightness".  That man was Colin Chapman, who founded Lotus and took the car company to great heights in the Formula One ... Read More

Marginal Cost Operations – when that NEXT thing costs NO thing.  Or, the death of the Linear Labor problem.

Ian BarkinBlog

I must admit, I had an economics education from some of the best schools in the world, and I’ve all too quickly let the lessons slip away into my academic past.  But, one lesson merits dusting off.  The concept of Marginal Cost.  Marginal cost is the change in the total cost that arises when the quantity produced has an increment by unit. That ... Read More

What we can learn from “Humans Need Not Apply”?

David PooleBlog

Amidst cute animal videos and other light entertainment that comprises the bulk of YouTube views, every so often a documentary will hit YouTube that captures people's imaginations. The latest of these is a short technology documentary 'Humans Need Not Apply' by the compelling and anonymous C.G.P. Grey. At the time of writing it had over two million views, putting it ... Read More