Is RPA the Tool of Old Plant Managers Who Haven’t Died Yet?

Ian BarkinBlog

A few weeks ago I had the pleasure of hosting an automation panel at the Chicago OAISS event, hosted by IRPA. On the panel were David Brain from Symphony Ventures, A.J. Hanna from Ascension Health Ministry Service Center, and Adam Devine from WorkFusion. To these distinguished panelists, I posed the following question: “Is Robotic Process Automation the tool of old ... Read More

What is in Store for the Future of Work? 5 Takeaways on R-BPO

adminBlog

Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic Business Process Outsourcing (R-BPO) and it’s potential. As a main component of R-BPO, Robotic Process Automation (RPA) has emerged as the go-to automation technology in today’s toolkit. ... Read More

RPA Insights from the Consultant of the Year

Ian BarkinBlog

Last month, amongst fierce competition from some of the most prominent outsourcing leaders, Symphony’s COO, David Brain, won the National Outsourcing Association’s ‘Consultant of the Year’ award. This prestigious award not only highlights Symphony’s role as a leader in RPA and service delivery but is also a testament to David Brain’s distinguished achievements that are shaping the industry. On the ... Read More

Krakow Set To Become Near-Shore Automation Capital

David PooleBlog

Krakow Automation
It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its post-Soviet misery.  Little did it know that it ... Read More

The 2016 RPA Survey

adminBlog

RPA Survey

Symphony Ventures are practitioners in Robotic Process Automation, so it is in our interest that information about RPA is presented in a clear and informative manner. Unfortunately not everyone seems to share that ideal. Partly due to the sector’s newness, but also due to the excesses of marketing hyperbole combined with a smattering of ignorance, much of what is written … Read More

Time to Talk – RPA and AI In Contact Centers

Andrew BurgessBlog

RPA and AI in Contact Centres
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other is the deniers’ staunch claim that robots will never be as good as ... Read More

RPA Software Selection – making an informed decision

David PooleBlog

RPA Software selection
Heading up the leading transformation consultancy focussed on future of work technologies allows me a unique insight into the market for RPA software selection.  At Symphony Ventures we answer many questions for our clients: How should I set up an RPA centre of excellence? How can I benefit from RPA when I’ve already outsourced my processes? How do I integrate RPA ... Read More

RPA and AI – the same but different

Andrew BurgessBlog

RPA and AI
For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse people about this latest, and most-hyped of, technologies. There were frameworks presented which showed RPA and AI as a ‘continuum’, there were models that seemed to suggest that ... Read More

Wake Up to the Future of Work – 5 insights for process innovation

David PooleBlog

automation process innovators
Hardly a day passes without some new and significant news related to Artificial Intelligence or Robotic Process Automation. Decision makers in large and small organisations alike are bombarded with technology discussions and predictions about what might or might not happen at the hands of these emerging trends. There are blogs, webcasts, new associations and institutions popping up everywhere as the ... Read More

RPA and AI in Claims Processing

Andrew BurgessBlog

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all: 24 hour access, available through multiple channels, with a virtually ... Read More

Robo Babies

Andrew BurgessBlog

Robo Babies
The proud mother There was a fascinating article from Cambridge University recently which described how a robot has designed better 'babies' for itself. A few commentators dismissed this as 'AI hubris', but, for me, this is a very significant development in the advancement (good or bad) of artificial intelligence. Having just finished reading Nick Bostrom's book, 'SuperIntelligence', I am convinced that the human race needs to ... Read More

An executive’s checklist for RPA or Where to start when you’re considering an RPA strategy

Ian BarkinBlog

Checklist for RPA
For years, companies have been looking for ways to reduce the cost and burden of routine and repetitive tasks. Many turned to outsourcing and offshoring as a way to accomplish this goal, but outsourcing comes with a whole new set of issues: political, economic and cultural. Luckily, robotic process automation (RPA) has emerged as a new technology to help free ... Read More

Why your mum was wrong when she taught you that ‘compromise is best’

Pascal BakerBlog

Future of Work
For many years I have believed that we are entering the age of the ‘Super Supplier’ or the ‘One Stop Shop’. I have sat through too many presentations where global software and services firms have presented their integrated service oriented platform aspirations,where the seamlessly integrated firm would promise so much more than the sum of the parts. Yet, we continue ... Read More

What is Digital Labor?

adminBlog

Digital Labor
Many executives are considering adoption of digital labor, also known as robotic process automation or RPA. RPA is a catalyst for business transformation, and it will touch every aspect of the business, including: The business’s ability to meet its goals The customer experience when interacting with the brand Employee satisfaction and engagement Here’s how digital labor is creating the future ... Read More

The Death of Outsourcing Advisory

Andrew BurgessBlog

Death of Outsourcing Advisory
A few years ago I wrote an article for Outsource Magazine claiming, rather grandly, that ‘outsourcing was dead’. My evidence was that Outsourcing (with a capital O) was no longer considered a ‘thing’ - back in the day people ‘did’ Outsourcing projects, but now they do ’transformation programs’ or ‘IT strategies’ of which Outsourcing is just part of the solution, rather than ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 2)

David PooleBlog

Reasons Not to Use BPO
In my first blog (5 Reasons Not to Use BPO for RPA (Part 1)) I suggested that the BPO industry is staring into the headlights of the emerging “as a service” economy and that the industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  I also covered three reasons why ... Read More

5 Reasons Not to Use BPO to Automate Your Business Processes (Part 1)

David PooleBlog

Reasons Not to Use BPO
The BPO industry is staring into the headlights of the emerging “as a service” economy.  This industry as we know it is approaching 20 years old but has never been faced with so many opportunities or threats.  There have been a number of challenges over the years including open architecture, software as a service, ERP, cloud and now RPA.  However, ... Read More

RPA at the NOA Symposium – 4 Lessons

Andrew BurgessBlog

RPA at the NOA Symposium
"Should the National Outsourcing Association be rebranded the National Automation Association?"The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was ... Read More

The way station on the road to automation

David BrainBlog

The road to automation
“Offshoring is often only a way station on the road to automation” It’s hard to believe that it was over 15 months ago that Brynjolfsson & McAfee coined this phrase in relation to Automation. The statement hit me then for its clarity in articulating what I had been seeing for years, while working in BPO firms. In the last 15 months, a ... Read More

The Pendulum Swings – the Automation Spectrum and the Role of RPA

David PooleBlog

Automation Spectrum and The Role of RPA
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed myself. I wanted to share some thoughts from my presentation, ... Read More