RPA Technical Insights, Part 11: An Overview of the Most Common Application Integrations in RPA

David BrainBlog

The core of enterprise-level RPA integration is connecting with the various third-party applications in a business’s digital infrastructure. In our previous blog, we mentioned how screen scraping enables the automation of almost any software. However, RPA tools offer more specific features that increase integration speed and reliability. In this blog, we will shed light on some of the most common ... Read More

RPA Technical Insights, Part 10: Why Screen Scraping is Essential to the RPA Toolkit

David BrainBlog

One useful feature of RPA tools is screen scraping. Screen scraping involves capturing bitmap data from the screen and cross-checking it against stored information to decipher it. While it is not the fastest or most accurate method, the flexibility it provides with almost any application makes it a very favorable tool to have. This blog will describe the importance of ... Read More

RPA Technical Insights, Part 9: How to Mitigate the Risks of Database Integration

David BrainBlog

In RPA, the ability to integrate with third-party applications is the key to achieving maximum functionality. However, integration with the database layer is not as simple as connecting to it from an RPA tool. Database integration can pose many challenges, such as information security, that your business should be aware of. In this blog, we will cover the recommended practices ... Read More

RPA Technical Insights, Part 8: How Sustainable RPA Design Can Pay Dividends Down the Road

David BrainBlog

In RPA, solution sustainability refers to the ability to keep an automation optimized throughout process updates and business changes. RPA tools allow for sustainable development through capabilities like component reusability, which can help your business streamline resource usage and reduce turnaround times. This blog will cover how reusability is implemented in RPA development, as well as the importance of process ... Read More

Shifting from Tactical to Strategic RPA: 10 Insights from RPA Experts

adminBlog

Yesterday, in an interactive webinar, Symphony Head of Strategy Ian Barkin and UiPath COO Guy Kirkwood, with IRPA President Raheem Hasan as moderator, discussed the differences between the reality versus the expectations of RPA.. Ian and Guy set out to address organizations at various stages of RPA exploration and implementation. Drawing from their wealth of experience implementing enterprise automation, they ... Read More

What is RPA? A Guide to Robotic Process Automation

Ian BarkinBlog

Robotic Process Automation (RPA) is a critical component of the ‘Future of Work’ toolkit. If you’re new to the concept of Robotic Process Automation you may be wondering what the term actually means. We’ve created this blog post to help you understand RPA and learn about the many ways it can add value in your enterprise. By the end of this article, ... Read More

RPA Technical Insights, Part 7: Selecting the Right Code Structure for Process Design

David BrainBlog

An RPA tool’s architecture can often affect usability and the direction of development. Different tools take different approaches to designing and constructing automations. These approaches can have a significant impact on the effectiveness and resilience of the solution and the speed of implementation. Knowing the differences between the two approaches will help you chose the tool that is right for ... Read More

RPA Technical Insights, Part 6: Understanding the Learning Curve

David BrainBlog

Like any complex application, RPA tools take time and resources to master. So, it is crucial to select a tool that will not restrict adoption with strict skill prerequisites. In this blog, we will explain how a low knowledge requirement to configure and run processes within a tool can reduce the friction of the training process. In fact, RPA software ... Read More

RPA Technical Insights, Part 5: Why Visual and Interface Design Matter

David BrainBlog

A Preface on Usability In this chapter of our RPA Technical Insights, we explore the benefits of usability. Usability is measured by how intuitive it is to develop and configure processes, and administer those processes within the RPA tool. We enjoy using software that is simple to use, and RPA tools are no exception. Thus, usability can ultimately help your ... Read More

RPA Technical Insights, Part 4: Optimizing Your Virtual Workforce with Process Administration

David BrainBlog

After identifying your project scope, selecting your deployment mode and constructing your automation processes (following layered design principles), you will need a way to administer them in production. Process Administration provides the necessary capabilities to deploy and manage automation solutions. This blog will explore the versatility of process administration systems and provide advice on the features to look out for ... Read More

RPA Technical Insights, Part 3: Assisted or Unassisted Robotic Process Automation: How to choose the right delivery model for your project

David BrainBlog

The vision for RPA is to distribute and manage work across machines as a 'virtual workforce. Being able to deploy RPA at scale within your organization is key to achieving this. Essentially, the RPA tools in the market offer two modes of deployment. Assisted automation, where the RPA software automates other applications running on the employee’s desktop, or unassisted, in ... Read More

RPA Technical Insights, Part 1: The Eight Elements of Successful RPA Orchestration

David BrainBlog

In the field of robotic process automation (RPA), it is no surprise that many businesses encounter the dilemma of deciding on the ideal toolset. RPA tool features are diverse and abundant, and many leading vendors claim to fit all sizes. After countless RPA projects designing, deploying, testing and orchestrating, Symphony Ventures has come across trends for successful rollout. Taking into ... Read More

Is RPA the Tool of Old Plant Managers Who Haven’t Died Yet?

Ian BarkinBlog

A few weeks ago I had the pleasure of hosting an automation panel at the Chicago OAISS event, hosted by IRPA. On the panel were David Brain from Symphony Ventures, A.J. Hanna from Ascension Health Ministry Service Center, and Adam Devine from WorkFusion. To these distinguished panelists, I posed the following question: “Is Robotic Process Automation the tool of old ... Read More

What is in Store for the Future of Work? 5 Takeaways on R-BPO

adminBlog

Last Friday, Symphony CEO David Poole, and Head of Strategy Ian Barkin got together with Phil Fersht of HfS Research and Johnny Ramondino of ADP for a fascinating discussion on the advent of Robotic Business Process Outsourcing (R-BPO) and it’s potential. As a main component of R-BPO, Robotic Process Automation (RPA) has emerged as the go-to automation technology in today’s toolkit. ... Read More

RPA Insights from the Consultant of the Year

Ian BarkinBlog

Last month, amongst fierce competition from some of the most prominent outsourcing leaders, Symphony’s COO, David Brain, won the National Outsourcing Association’s ‘Consultant of the Year’ award. This prestigious award not only highlights Symphony’s role as a leader in RPA and service delivery but is also a testament to David Brain’s distinguished achievements that are shaping the industry. On the ... Read More

Krakow Set To Become Near-Shore Automation Capital

David PooleBlog

Krakow Automation
It’s always a pleasure to visit the beautiful city of Krakow.  An historic and ancient city but surprisingly vibrant and youthful.   I have seen many changes over the past 20 years that I have known this city.  When I first visited, Krakow was a dreary and dark city still languishing in its post-Soviet misery.  Little did it know that it ... Read More

The 2016 RPA Survey

adminBlog

RPA Survey

Symphony Ventures are practitioners in Robotic Process Automation, so it is in our interest that information about RPA is presented in a clear and informative manner. Unfortunately not everyone seems to share that ideal. Partly due to the sector’s newness, but also due to the excesses of marketing hyperbole combined with a smattering of ignorance, much of what is written … Read More

Time to Talk – RPA and AI In Contact Centers

Andrew BurgessBlog

RPA and AI in Contact Centres
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other is the deniers’ staunch claim that robots will never be as good as ... Read More

RPA Software Selection – making an informed decision

David PooleBlog

RPA Software selection
Heading up the leading transformation consultancy focussed on future of work technologies allows me a unique insight into the market for RPA software selection.  At Symphony Ventures we answer many questions for our clients: How should I set up an RPA centre of excellence? How can I benefit from RPA when I’ve already outsourced my processes? How do I integrate RPA ... Read More