Killing the Front-Office, Middle-Office, Back-Office Model

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The front-office, middle-office, back-office model has established itself as a standard business model over decades of operational evolution. Traditionally, the model splits client-facing work from supporting functions and transactional, data-heavy tasks. Splitting work up in this way, allows businesses to effectively split responsibilities. As a result of this work split, teams would exist for one responsibility and consequently develop processes ... Read More

Introducing The RPA Bible: Your Practical and Technical Guide to RPA

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Introducing The RPA Bible
The world is becoming increasingly digitized. As more consumers come to rely on digital technologies, businesses must rethink how they approach process optimization and their legacy systems. At the forefront of this transformation is Robotic Process Automation (RPA), which is upending traditional outsourcing models and paving the path for intelligent automation technologies. However, procurement of an RPA tool license and ... Read More

Symphony Ventures Raises $4.5M (£3.5M) Investment

Founder Chronicle: Pascal Baker, Chief Client Officer

Pascal BakerBlog

Symphony Ventures has grown from being a four-person start-up in Summer 2014 to being regarded as the Leading Global pure play in Intelligent Automation in 2017. In three short years, we have demonstrated to our clients that we can take our vision of digital transformation into reality and deliver significant benefits in their Future of Work journeys. Our growth trajectory ... Read More

Symphony Ventures Raises $4.5M (£3.5M) Investment

Founder Chronicle: David Poole, Chief Executive Officer

David PooleBlog

This transaction represents a significant landmark in the development of the process automation market.  Symphony Ventures is unique in that it has rapidly achieved greater global scale and reach than it’s fellow pure play service providers. We have succeeded in delivering to some of the world's most significant organisations and are able to compete favourably in a market full of much larger general management consultancies due to our focus and specialisation.  Our team members are ... Read More

Founder Chronicle : Symphony Ventures Raises $4.5M (£3.5M) investment from Livingbridge

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This four-part series features daily comments from one Symphony Founder on how the funding will accelerate growth. Three years ago, Symphony Founders had a vision that automation would fundamentally change how enterprises operate.  Symphony has since contributed to the digital transformation journeys of the world’s leading enterprises. Today, Symphony Ventures is an organization of 120+ professionals laser-focused on meeting our customer's needs.  With ... Read More

The Beauty of Standardization

Pascal BakerBlog

The principle that technology performs technology jobs and humans perform human jobs is a simple one. Virtual and human workers each have their own strengths that should be employed and valued. The difficulty lies in determining the best fit for each role and responsibility, especially when a lack of standardization is involved. Robotic process automation (RPA) is large part of ... Read More

Why A Digital Workforce Requires a New Mindset

Pascal BakerBlog

Previously we considered the questions: “What does your business do?” and “What are the goals of your business?” To follow these, a further crucial question must be asked: "Do your processes and goals align with the demands of your clients?" Whether your customers are internal or external, you will be delivering ‘outcomes’ to them. However, your business and clients evolve. ... Read More

7 Compelling Questions on the Business of Robotic Process Automation

David BrainBlog

During the 2017 SIG Summit in Amelia Island, Florida, Symphony COO David Brain took aseries of questions from the live audience right before setting out on automating a process liveat the event. The topics ranged from business case inquiries to industry-wide observations. Have a look at how David answered the most pressing questions. 1. You suggest errors are usually a result ... Read More

RPA in Action: Building Robots Live at SIG

David BrainBlog

During the 2017 SIG Global Summit in Amelia Island, Florida, Symphony was tasked with configuring and deploying a Robotic Process Automation (RPA) robot from scratch in front of a live audience of over 400 people. The team was tasked with automating part of Honda’s talent acquisition process within two days. Symphony Co-founder and COO David Brain explains how this unprecedented, ... Read More

What’s Next for Robotic Process Automation?

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Recently, HfS CEO Phil Fersht hosted Symphony CEO David Poole, UiPath COO Guy Kirkwood, and Genfour CTO Andrew Rayner for a discussion on what we could expect to see in the automation industry as RPA technology matures. They discussed topics ranging from the fate of BPO providers to the emergence and evolution of Robotic BPO. Here are some tidbits of ... Read More

Be Intelligent About Intelligent Automation

Pascal BakerBlog

Business goals act as the compass for your Future of Work journey. They come in various forms, covering global or area-specific processes, with either short or long term scopes. Either way, a good understanding of your business plan assists in setting targeted goals that maximize the benefits of tools like RPA. 7 Common Business GoalsSo, what is it you want ... Read More

Do You Know Your Business Like the Back of Your Hand?

Pascal BakerBlog

If you asked both an executive and an associate what their company does you might receive surprisingly different answers. Executives, understandably, often have limited knowledge of the every-day business processes, (for example it is not a CEO’s job to know how many reports are run per day), but this gap in knowledge could be costing your business. The Key Assessment ... Read More

Are You Prepared for the Future of Work?

Pascal BakerBlog

The Future of Work is here. Due to the rate of technological growth, there are more opportunities than ever for fast, accurate, and agile services. The global market is becoming increasingly fond of the digital landscape, requiring businesses to act with foresight and innovation to meet customer expectations. Have you prepared to embrace the world of digital transformation? It is ... Read More

RPA Technical Insights, Part 21: Transformation Begins With Education, A Guide to RPA Training Documentation

David BrainBlog

When choosing which RPA tool to employ, the maturity of the vendor’s support and training services should contribute to your decision-making process. Vendors strive to make their products powerful yet accessible, often supplementing training material and additional assistance to ease the transition to RPA. If you are new to this technology, this material can prove to be invaluable in getting ... Read More

RPA Technical Insights, Part 19: Doing More for Less: How to Optimize Resource Allocation in RPA

David BrainBlog

Making sure a deployed robotic automation environment runs at its full potential should be a top priority for businesses. Misallocating resources has the potential to lead to lower costs savings along with resulting in unnecessarily wasted processing time. The RPA tool being implemented should provide the business with the tools to ensure efficient allocation of robotic resources. Through extensive implementation ... Read More

RPA Technical Insights, Part 18: The 4 Configuration Features That Can Bolster Automation Development

David BrainBlog

A smooth RPA deployment can save business resources, cut costs and reduce downtimes. However, automation processes require meticulous planning and development, especially if they are to be used in a complex business environment. So how do teams deliver optimal solutions on time, amidst many complex obstacles? The features contained within an RPA tool are one of the key factors. When ... Read More