Thriving in times of uncertainty through digitized operations Business continuity and resilience has never been more important than it is now. Companies are facing massive change and disruption due to shifts in supply and demand. Our new ways of working and intense financial pressure resulting from the global COVID-19 pandemic has highlighted the critical need for business continuity and enterprise … Read More
How FirstGroup is delivering sustained value through Intelligent Automation
So, you’ve deployed RPA within your organization and achieved initial results – but, now you’re looking to move beyond the quick-wins to extract enterprise-wide value. In this session, Andy Frith from First Group and James Johnson of Symphony will discuss how strategic deployment of Intelligent Automation drives continual transformation of digital operations to deliver sustainable performance and ensure business continuity ... Read More
Killing the Front-Office, Middle-Office, Back-Office Model
The front-office, middle-office, back-office model has established itself as a standard business model over decades of operational evolution. Traditionally, the model splits client-facing work from supporting functions and transactional, data-heavy tasks. Splitting work up in this way, allows businesses to effectively split responsibilities. As a result of this work split, teams would exist for one responsibility and consequently develop processes ... Read More
Introducing The RPA Bible: Your Practical and Technical Guide to RPA
The world is becoming increasingly digitized. As more consumers come to rely on digital technologies, businesses must rethink how they approach process optimization and their legacy systems. At the forefront of this transformation is Robotic Process Automation (RPA), which is upending traditional outsourcing models and paving the path for intelligent automation technologies. However, procurement of an RPA tool license and ... Read More
Symphony Ventures Raises $4.5M (£3.5M) Investment
Founder Chronicle: David Brain, Chief Operating Officer
Since we launched Symphony Ventures in 2014 we have focused on pursuing excellence in everything we do. This is most visible in the work we do with our clients. Our focus has differentiated us in an increasingly crowded market and has gained us recognition as a world leader. We were named a Gartner Cool Vendor in 2015 and the #1 ... Read More
Symphony Ventures Raises $4.5M (£3.5M) Investment
Founder Chronicle: Pascal Baker, Chief Client Officer
Symphony Ventures has grown from being a four-person start-up in Summer 2014 to being regarded as the Leading Global pure play in Intelligent Automation in 2017. In three short years, we have demonstrated to our clients that we can take our vision of digital transformation into reality and deliver significant benefits in their Future of Work journeys. Our growth trajectory ... Read More
Symphony Ventures Raises $4.5M (£3.5M) Investment
Founder Chronicle: Ian Barkin, Chief Strategy Officer
It all started with a crazy idea… Robots were going to be game changing. And we wanted to change the game. Three years later, that’s still how I explain the early days of Symphony Ventures. In that time, we’ve gone from crazy idea, to having a crazy great team. We’ve gone from four Founders, to a team of over 120 ... Read More
Symphony Ventures Raises $4.5M (£3.5M) Investment
Founder Chronicle: David Poole, Chief Executive Officer
This transaction represents a significant landmark in the development of the process automation market. Symphony Ventures is unique in that it has rapidly achieved greater global scale and reach than it’s fellow pure play service providers. We have succeeded in delivering to some of the world's most significant organisations and are able to compete favourably in a market full of much larger general management consultancies due to our focus and specialisation. Our team members are ... Read More
Founder Chronicle : Symphony Ventures Raises $4.5M (£3.5M) investment from Livingbridge
This four-part series features daily comments from one Symphony Founder on how the funding will accelerate growth. Three years ago, Symphony Founders had a vision that automation would fundamentally change how enterprises operate. Symphony has since contributed to the digital transformation journeys of the world’s leading enterprises. Today, Symphony Ventures is an organization of 120+ professionals laser-focused on meeting our customer's needs. With ... Read More
The Beauty of Standardization
The principle that technology performs technology jobs and humans perform human jobs is a simple one. Virtual and human workers each have their own strengths that should be employed and valued. The difficulty lies in determining the best fit for each role and responsibility, especially when a lack of standardization is involved. Robotic process automation (RPA) is large part of ... Read More
Why A Digital Workforce Requires a New Mindset
Previously we considered the questions: “What does your business do?” and “What are the goals of your business?” To follow these, a further crucial question must be asked: "Do your processes and goals align with the demands of your clients?" Whether your customers are internal or external, you will be delivering ‘outcomes’ to them. However, your business and clients evolve. ... Read More
7 Compelling Questions on the Business of Robotic Process Automation
During the 2017 SIG Summit in Amelia Island, Florida, Symphony COO David Brain took aseries of questions from the live audience right before setting out on automating a process liveat the event. The topics ranged from business case inquiries to industry-wide observations. Have a look at how David answered the most pressing questions. 1. You suggest errors are usually a result ... Read More
RPA in Action: Building Robots Live at SIG
During the 2017 SIG Global Summit in Amelia Island, Florida, Symphony was tasked with configuring and deploying a Robotic Process Automation (RPA) robot from scratch in front of a live audience of over 400 people. The team was tasked with automating part of Honda’s talent acquisition process within two days. Symphony Co-founder and COO David Brain explains how this unprecedented, ... Read More
What’s Next for Robotic Process Automation?
Recently, HfS CEO Phil Fersht hosted Symphony CEO David Poole, UiPath COO Guy Kirkwood, and Genfour CTO Andrew Rayner for a discussion on what we could expect to see in the automation industry as RPA technology matures. They discussed topics ranging from the fate of BPO providers to the emergence and evolution of Robotic BPO. Here are some tidbits of ... Read More
Be Intelligent About Intelligent Automation
Business goals act as the compass for your Future of Work journey. They come in various forms, covering global or area-specific processes, with either short or long term scopes. Either way, a good understanding of your business plan assists in setting targeted goals that maximize the benefits of tools like RPA. 7 Common Business GoalsSo, what is it you want ... Read More
Do You Know Your Business Like the Back of Your Hand?
If you asked both an executive and an associate what their company does you might receive surprisingly different answers. Executives, understandably, often have limited knowledge of the every-day business processes, (for example it is not a CEO’s job to know how many reports are run per day), but this gap in knowledge could be costing your business. The Key Assessment ... Read More
Are You Prepared for the Future of Work?
The Future of Work is here. Due to the rate of technological growth, there are more opportunities than ever for fast, accurate, and agile services. The global market is becoming increasingly fond of the digital landscape, requiring businesses to act with foresight and innovation to meet customer expectations. Have you prepared to embrace the world of digital transformation? It is ... Read More
RPA Technical Insights, Part 22: How to Make the Most Out of Your Automation Support Resources
Whether it is an immediate update request or a rogue bug, disruptions to your RPA system require quick action. Your business must have the means to either create solutions or request support during these critical times to ensure the success of your automation. Symphony has found that the degree to which a vendor can support a customer through deployment and ... Read More
RPA Technical Insights, Part 21: Transformation Begins With Education, A Guide to RPA Training Documentation
When choosing which RPA tool to employ, the maturity of the vendor’s support and training services should contribute to your decision-making process. Vendors strive to make their products powerful yet accessible, often supplementing training material and additional assistance to ease the transition to RPA. If you are new to this technology, this material can prove to be invaluable in getting ... Read More
RPA Technical Insights, Part 20: Why You Shouldn’t Blindly Pile Work Onto Your Automation
An RPA system may be more powerful and faster than its human counterpart, but you can’t just throw work at it expecting it to get everything done in an orderly manner. Ideally, there should be an organized workflow at hand that your digital workforce can take advantage of. This is where work prioritization and resource grouping come in. Prioritizing the ... Read More