London, UK, 18th November 2014
BPO innovators at it again with launch of Symphony: This time, ‘disruption’ is the name of the game
Experienced BPO executives announce that they have pooled their 70+ years of industry experience and perspective to found Symphony. With its mission to “Orchestrate the world’s work”, Symphony is set to fundamentally change the way businesses approach optimization by leveraging modern work types, giving firms more flexibility, more quality, more insight and freeing up capital to reinvest in growth.
Work is changing drastically as a result of automation, re-shoring, crowd-sourcing, and further creative solutions, some yet to be created. Enterprises have never before had such a rich and complex set of options for optimization, transformation and innovation. Pressure for action has never been greater. To date, when trying to optimize operations, reduce costs and increase quality, the choice has always been to outsource: adopting a vendor’s people, platforms, locations, and problems, or insource: requiring the creation of shared services centers and the development of internal platforms, locations and capabilities. In both cases, flexibility is constrained as soon as a decision is made. It’s still about large teams of people performing routine and repetitive tasks.
“We know there’s a better way. We’ve started Symphony to help our clients on that journey.”Co-founder and CEO David Poole.
“For too long, companies have had limited options,” said, co-founder and CEO David Poole. ” We know there’s a better way. We’ve started Symphony to help our clients on that journey.”
Rather than acting as a service provider set on creating restrictive solutions, Symphony orchestrates a rich set of work types that are forever adapting and changing to suit an enterprise. This is all made possible through Symphony’s SAVO™ Methodology – designed to Simplify processes, Automate all possible tasks, Virtualize work requiring judgment and human perception, and Orchestrate the dynamic work equation. In this way, Symphony creates the truly innovative freedom that enterprises require in order to adapt. What’s more, using the SAVO™ approach, companies unleash significantly more resources for use in strategic initiatives.
In short, Symphony leverages modern work types, giving firms more flexibility, more quality, more insight and freeing up capital to reinvest in growth.
The founding team has been at the forefront of work innovation for two decades. They are:
- David Poole, Co-founder and CEO – experienced corporate executive, running several multi-billion dollar outsourcing firms. David has grown global businesses, built industry-leading Sales and Operations Teams and spearheaded Innovation across his industry in areas including: platform-based BPO, supply chain BPO, process modeling, cloud-based services, and user experience.
- David Brain, Co-founder and COO – process and automation expert. David has designed and led billion pound outsourcing deals, developed BPO product suites, and built industry-leading Incubation Labs. Most recently, David has gained recognition as the preeminent expert in Robotic Process Automation, building BPO’s most recognized capability in the field.
- Ian Barkin, Co-founder and Head of Strategy – three-time entrepreneur and experienced consultant, solution architect and transformation lead. Ian has built two industry leading Innovation Labs and has been at the forefront of the Machine-to-Machine, BPO, and Robotic Process Automation trends.
- Pascal Baker, Co-founder and Head of Sales – accomplished sales and business development executive. Pascal has excelled at growing both large and small companies and has recently been responsible for some of the largest BPO deals in Europe
Symphony Ltd, with locations in the UK and US, is a consulting, implementation and managed services firm focused on helping clients create new and better ways of working, leveraging automation and other inspired service delivery models to improve profit, quality, and user experience.
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