Begin with a focus on great process design
Enterprises evolve organically as expansion, acquisition and change occur. This means the DNA of any enterprise, its processes, have often survived change rather than been designed to enable it.
The foundation of any good transformation is a laser focus on good design. At the heart of good design is a commitment to enterprise value and customer experience. Lean and clean process models are the first step.
Employ technology wherever possible
Tool proliferation happens naturally, but often contributes to the complexity, rather than helps leadership and management see through it. The explosion of bring-your-own only serves to amplify the noise. A coherent tool strategy is imperative to global firms looking to harness the latest in automation, workflow, cloud, and artificial intelligence.
Distribute the remaining work creatively
A flat world, connected by networks and accessed by countless information devices is democratizing how work is done, and from where it is done. Enterprises have new and unparalleled access to labor. Understanding how best to balance and leverage retained staff, crowd sourcing, impact sourcing and more is going to become a necessary skill in order to retain competitive advantage.
Never stop evolving and improving
The only constant is change. Enterprises have countless options and choices for how to automate, source, and manage front, middle, and back-office operations. The number of options will only increase. Having a game-plan, vision, and approach to evolving and improving is more important than ever. Having partners that understand and thrive in such an environment will spell success