Current State

The public sector owes it to taxpayers to meet its citizens’ needs for security, standards of living and economic growth, while doing so efficiently and affordably. Initiatives must leverage digital best practices while adhering to security, policy and public perception requirements. Every branch of public sector from law enforcement to tax collection, healthcare to infrastructure, national defence to retirement and social welfare is having to deliver more on decreasing budgets. Digital government initiatives have garnered significant attention and funding in all developed nations. Furthermore, governments have been plagued with negative publicity as initiatives either fail, or merely enable the offshoring of jobs that could be given to their citizens. 

Symphony Capabilities

Symphony works with public sector clients to select the tools and approaches that are the most sensitive, politically acceptable and operationally impactful. Our SAVO approach allows for an agile and lean solution that ensures governments are able to digitize in ways that offer maximum efficiency in the provision of services to citizens. We understand the conflicting pressures in delivering maximum value for money, better data integration across multiple service areas and removing data security risks.



  • Increase citizen data entry and validation accuracy
  • Extend eGovernment capabilities to meet citizens’ mobile and digital expectations
  • Better engage citizens with timely and accurate information


  • Ensure transparency and data accessibility
  • Reduce data breach vulnerabilities
  • Manage tax, benefits and other transactional tasks rapidly and securely


  • Remove unnecessary wait times around data receipt, alert and interpretation
  • Accelerate validation around payment of benefits and consequently help those in genuine need faster
  • Ensure rapid vetting in the HR & on-boarding cycle


  • Adapt to changes in legislation
  • React to volume spikes due to ‘events’: e.g. extreme weather
  • Combine services where necessary via flexible architecture


  • Centralize reporting through the sharing of citizen data across departments
  • Improve insight through the employee lifecycle
  • Gain complete visibility of service provision through a council/service


  • Reduce transaction cost without the need to offshore
  • Leverage existing technology platforms
  • Deliver enhanced services with the same resource pool