Symphony Ventures Partners with a Global RPA Leader, Automation Anywhere

adminNews

Leading RPA/IA pureplay now able to serve global clients leveraging the award-winning Automation Anywhere platform Symphony Ventures, the global leader in enterprise digital transformation, is pleased to announce its partnership with Automation Anywhere, a global leader in Robotic Process Automation (RPA) and AI technologies. Utilizing Symphony’s extensive experience in orchestrating human and digital workforces, this partnership will provide customers across ... Read More

Symphony Announces the Grand Opening of New Robotic Operations Centre in Krakow, Poland

adminNews

State-of-the-art centre supports Digital Operations journey for global firms, traversing from RPA to AI and beyond Symphony Ventures, the global services firm specialising in Robotic Process Automation (RPA) and Intelligent Automation (IA), announces the launch of their new Robotic Operations Centre (ROC) in Krakow, Poland. This state-of-the-art operations centre is designed to centrally monitor, manage and maintain millions of automated ... Read More

Another term on the NOA Council for Symphony’s Andrew Burgess

Andrew BurgessNews

Andrew Burgess
We are very pleased to announce that Andrew Burgess, Consulting Director at Symphony Ventures, has secured another years tenure on the Council of the National Outsourcing Association. This erstwhile group is responsible for shaping the strategic focus of the NOA, and delivering the vision which will help to grow and shape the UK outsourcing industry in 2016 as well as ... Read More

Time to Talk – RPA and AI In Contact Centers

Andrew BurgessBlog

RPA and AI in Contact Centres
There are two opposing views about how software robots and artificial intelligence will impact the world of contact centers. On the one hand there is the pessimists’ view that robots will eventually take over all of our jobs no matter what we do, and on the other is the deniers’ staunch claim that robots will never be as good as ... Read More

Don’t Believe The Hype Around RPA and AI

Andrew BurgessNews

SourcingFocus
Our Andrew Burgess wrote an article for SourcingFocus, the on-line portal for the National Outsourcing Association, on the current hype and confusion that lies around Robotic Process Automation and Artificial Intelligence. This was prompted by the plethora of articles that are looking to exploit the hype around RPA and AI at the moment - most of these pieces use specific technical ... Read More

RPA and AI – the same but different

Andrew BurgessBlog

RPA and AI
For a conference run by the Institute of Robotic Process Automation (IRPA), there sure was a lot of talk about Artificial Intelligence (AI). Unfortunately, most of that talk only seemed to confuse people about this latest, and most-hyped of, technologies. There were frameworks presented which showed RPA and AI as a ‘continuum’, there were models that seemed to suggest that ... Read More

RPA in Shared Services – Automation’s Biggest Opportunity

adminNews

RPA in Shared Services
RPA in Shared Services: The Autumn issue of Professional Outsourcing Magazine is all about robots. And we're very pleased to say that the lead article was written by one of our Directors, Andrew Burgess - it's all about the opportunities and risks for RPA in Shared Services. (Spoiler alert: the opportunities are massive). With BPO providers not yet stepping up to the mark when ... Read More

RPA and AI in Claims Processing

Andrew BurgessBlog

As many of us know, the insurance sector is in a low growth phase, not helped by ever-increasing regulation and compliance and the inevitable ‘margin pressure’. But the biggest change driver in the sector, in my opinion, must be the rapidly increasing customer expectations. Customers really do want it all: 24 hour access, available through multiple channels, with a virtually ... Read More

Robo Babies

Andrew BurgessBlog

Robo Babies
The proud mother There was a fascinating article from Cambridge University recently which described how a robot has designed better 'babies' for itself. A few commentators dismissed this as 'AI hubris', but, for me, this is a very significant development in the advancement (good or bad) of artificial intelligence. Having just finished reading Nick Bostrom's book, 'SuperIntelligence', I am convinced that the human race needs to ... Read More

Superintelligence

adminWhat We're Reading

SuperIntelligence
Superintelligence: Paths, Dangers, Strategies By Nick Bostrom Nick Bostrom’s book is a comprehensive assessment of the risk of ‘super intelligence’ and what the human race will need to do in order to avert global disaster. Super-intelligence is used here in its broadest sense - it is not limited to artificial intelligence but includes (and defines) different outcomes such as whole ... Read More

Rise of the Robots

adminWhat We're Reading

Rise of the Robots
Rise of the Robots: Technology and the Threat of a Jobless Future By Martin Ford Martin Ford has done it again.  For those who’ve read his 2006 work, “The Lights in the Tunnel”, you will know that Martin was years ahead of others in discussing the collective landscape of work automation technologies (RPA, Machine Learning, AI), and the potential impacts ... Read More

RPA at the NOA Symposium – 4 Lessons

Andrew BurgessBlog

RPA at the NOA Symposium
"Should the National Outsourcing Association be rebranded the National Automation Association?"The NOA Symposium is the industry’s annual get-together of the great and the good to discuss and debate the state of the outsourcing nation. It is meant to cover a wide range of topics that are impacting the sector, but it was clear from the very start that one subject was ... Read More

Andrew Burgess joins the Symphony Team

Ian BarkinNews

Andrew Burgess Joins The Symphony Team
Symphony Ventures, a Gartner Cool Vendor 2015, is delighted to welcome Andrew Burgess, leading Robotic Process Automation expert – adding to the industry’s most knowledgeable and experienced business services team, helping clients leverage ‘Future of Work’ technologies like Robotic Process Automation and Artificial Intelligence. Andrew Burgess joins the Symphony team - a dynamic band of innovators - as a Director ... Read More

The Pendulum Swings – the Automation Spectrum and the Role of RPA

David PooleBlog

Automation Spectrum and The Role of RPA
Last week I had the pleasure of presenting at the Aspire conference in Krakow Poland. Aspire’s mission is to be the leading network of shared services, outsourcing and IT companies and practitioners within Central and Eastern Europe. I must say, they put on a wonderful show and I truly enjoyed myself. I wanted to share some thoughts from my presentation, ... Read More