Recognition: Symphony Named a ‘Cool Vendor’ by Gartner


It’s official. Symphony is cool!

Focused on delivering ‘Future of Work’ solutions, the consulting and managed services firm has been named a Cool Vendor in the 2015 Gartner ‘Business Process Services’ report.

“We’re thrilled to be named a Cool Vendor. We believe it’s validation that Symphony addresses the desire of enterprises for innovation and an alternative to the status quo. We deliver this by using robotic process automation (RPA), Artificial Intelligence (AI) and other inspired service delivery models. ” said David Poole, CEO and co-founder of Symphony. “We knew our work had impact. But now it’s cool too! And we have proof.”

Symphony has grown rapidly in its first year and now has operations in the US, UK and Poland. Knowing there’s a better way, Symphony’s founders set out to break traditional consulting and outsourcing molds. It begins with Symphony’s SAVO™ Methodology, designed to:

  • Simplify processes,
  • Automate all possible tasks,
  • Virtualize work requiring judgment and human perception, and
  • Orchestrate the dynamic work equation.

Symphony’s managed BPO service enables clients to repatriate work, increase service quality levels, unleash the insight in their data, and liberate value currently locked up in large transactional labor forces, legacy systems and process inefficiencies. Work with clients has resulted in ROIs north of 600%.

Besides its proprietary toolset, Symphony partners with leading robotic process automation vendors to bring the best and most appropriate solutions to bear for clients in verticals including healthcare, financial services, manufacturing, logistics and more.

To learn about Symphony, please visit or contact us at

For more information on the Gartner, Inc., Cool Vendor in Business Process Service report, (April 2015) click here.

Gartner Disclaimer
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Symphony
Symphony is a global consulting, implementation and managed services firm passionate about leveraging the ‘Future of Work’ for the benefit of our clients.  Symphony harnesses a cutting edge platform of process and execution tools, and a global team of experts to help organizational leadership reduce friction and unleash capital and quality formerly trapped inside imperfect mechanisms of work.  Symphony has headquarters in London and offices in San Francisco and Poland.  Founded in 2014, Symphony has been ranked a robotic process automation (RPA) Service leader by HfS Research, a leading service delivery automation (SDA) focused service provider by Everest Group, and now a Cool Vendor by Gartner. The firm is rapidly growing and shaping an industry predicated on work, value and customer experience.

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