Our Andrew Burgess wrote an article for SourcingFocus, the on-line portal for the National Outsourcing Association, on the current hype and confusion that lies around Robotic Process Automation and Artificial Intelligence. This was prompted by the plethora of articles that are looking to exploit the hype around RPA and AI at the moment – most of these pieces use specific technical terms both loosely and inaccurately, which only serves to confuse the readers. As Andrew says in the article, “Buyers need to understand whether they are getting a genuine Robotic Process Automation capability or a macro-driven piece of software that has been rebadged as RPA. They need to understand whether the Artificial Intelligence software really does self-learn or whether it is some convoluted logic dressed up as AI. Knowing these things will make the difference between success and failure of the project, and whether that investment that you worked so hard to secure will actually deliver the benefits that were promised.”
Andrew doesn’t just identify the problem though – he provides clear definitions of RPA and AI that will help inform and educate readers on exactly what these technologies will and won’t do. You can read the full piece here.
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