The Symphony management team is an experienced group of executives known for being champions of innovation. They are the most respected and referenced (non-academic) experts in the ‘future of work’.

The management team founded Symphony in order to help enterprises achieve positive change by leveraging an exciting and disruptive Digital Ecosystem of tools and inspired delivery models.

Executive Team



David Poole

Co-founder and CEO

David is an industry visionary with over 20 years as a corporate executive, running multi-billion dollar outsourcing and services firms. He has grown global businesses, built industry leading sales and operations teams, and spearheaded innovation across the industry in areas including platform-based BPO, supply chain BPO, cloud-based services, and user experience. David’s priorities at Symphony are to develop a world-class team and to work closely with client leadership to help them leverage Symphony’s Digital Ecosystem of automation partners and other inspired delivery models to compete in a digital world.
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Pascal Baker

Co-founder and Chief Client Officer

Pascal is an accomplished enterprise sales and business development leader. He has excelled at growing both start-ups and global firms and has led some of the largest and most creative BPO deals in Europe. Pascal’s charge at Symphony is creating growth in new markets, geographies and service lines through strategic contracts, partnerships and acquisitions. He is focused on empowering a world-class sales organization to deliver on the promise of ‘orchestrating the world’s work’ to leading global organizations.
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David Brain

Co-founder and COO

David is a process and automation expert. He has designed and led billion pound outsourcing deals, developed BPO product suites, and built industry-leading Incubation Labs. Most recently, David has gained recognition as the pre-eminent expert in Robotic Process Automation, building BPO’s most recognized capability in the field. David’s mission at Symphony is to ensure flawless solution design and execution, providing clients with the innovation journey they have long sought.
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Ian Barkin

Co-founder and Chief Strategy Officer

Ian is an experienced innovator, and transformation leader. He has built several industry leading Innovation Labs and has been at the forefront of trends including Internet of Things, supply chain BPO, Robotic Process Automation, and User Experience Design. Ian’s focus at Symphony is to design digital operations strategies, incorporating the Symphony Digital Ecosystem of partners, and future-proof delivery models including Robotic BPO (R-BPO), Managed Centers of Excellence (M-COE), and Digital Design thinking.
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Bill Thomas

Chairman of the Board

A motivated, entrepreneurial business leader with significant international work, Bill has deep experience in technology, services and investing. He has successfully completed multiple acquisitions and capital events and held numerous board positions. He has operated successfully across a variety of organizations, including NYSE-listed corporations, a Big 4 partnership, and venture-backed companies.

Bill led International business units for both the Ceridian Corporation and Fidelity, was a Partner at EquaTerra, (acquired by KPMG in 2012), was an investor and Chief Operating Officer for High Street Partners, (acquired by HG Capital in 2014) and an Advisory Board member to OneSource Virtual. Bill holds Board positions including Acresis LLC (co-founder and Managing Partner), Symphony Ventures (Chairman), OmPrompt (Chairman), My Family Care (Chairman), GetMyFirstJob (Chairman) and eNate (Investor and Director).


Brian Southward

CFO

Brian is a chartered accountant with a history in commercial leadership with British Airways and American Express amongst others. Brian spent the last 10 years working with SMEs at Board level within high growth, turnaround and disruptive business models and gaining significant experience of building international businesses from the ground up – including his own successful data analytics start-up. Recently the focus has been commercial innovation, fundraising and M&A including ‘buy and builds’ and exits – both trade and IPOs. During this period, Brian has spent several years working with companies looking to drive digital transformation in their own verticals.


Ganesh Iyer

Chief Executive Officer, India Operations

Ganesh, a veteran BPO and consulting executive, is a post-graduate from Xavier School of Management and a graduate from National Institute of Technology Tiruchirappalli. He has previously worked at Firstsource, Cognizant, HCL and eVentures over a 20-year career spent in India, the U.S. and Europe. In his last role at Firstsource, he was responsible for global strategy, marketing, investor relations and mergers and acquisitions. Over the course of his career, he has led client engagements in various banking, financial services, telecommunications, manufacturing and pharmaceutical industries across the globe. He is also an active member in various start-up networks in India.
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Felix Massun

Chief Executive Officer, Latin America

Felix leads the Symphony Latin America region and brings 25 years of experience working in BPO and consulting at Andersen, Ernst & Young and Capgemini. Felix is an expert at helping organizations leverage disruptive solutions to compete in the market. He has a proven track record of leading and growing Latin American business units. In previous roles, he increased the LATAM business unit from less than 100 to more than 3,000 professionals with over $200 million revenue. Felix has led transformation strategies for more than 50 clients including Avon, Bimbo, Johnson & Johnson, McDonalds, Monsanto, Telefonica and Nokia.
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Lukasz Gargasz

Head of Digital CoE

Lukasz heads the Symphony Digital CoE, based in Krakow, Poland. As head of Poland operations, he is responsible for leading automation technology development, as well as maintaining and supporting automated processes. Lukasz is an accomplished manager experienced in building and growing top performing global organizations oriented toward Business Software Development services. He has extensive expertise in delivering software for the finance and banking sectors and has designed and developed Symphony’s development structure and governance model to ensure the highest quality standards are met.
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Andrew Preston

Head of Technical Architecture & Delivery Excellence

Andrew is an experienced software developer and architect, having worked in the software industry for much of his career. He also has extensive experience using automation tools, and developing digital operations programs across a variety of sectors including healthcare, insurance, recruitment, HR and payroll. At Symphony, he is responsible for system infrastructure, network operations, and for leading a global delivery excellence organization charged with ensuring world-class design, configuration and support across the entire Symphony client portfolio.
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David Rombough

Head of Consulting

David has 20+ years’ experience leading the finance consulting practices for EY and Accenture in Canada.  He has also worked with The Hackett Group to understand how the adoption of digital technologies and automation can redefine world-class performance.  David was previously a Chartered Professional Accountant and has had the opportunity to work with a diverse range clients from the US Army, to ExxonMobil to the Hudson’s Bay Company.  David leads the consulting practice at Symphony and is located in the Plano, Texas office.
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Arnold Schiemann

Vice President

Throughout his career, Arnold has been involved with large organizations in Latin America and Europe, both at top management consulting companies and financial groups.  He was Principal at Booz Allen and Hamilton with the IT practice in Mexico and Spain. His major clients were BBVA and Bankinter, Pemex and Telmex.  He held the position, Corporate Director, at Serfin Financial Group (Santander today) in Mexico responsible for Technology and Processes.  Arnold later joined AT Kearney as VP responsible for the Banking and IT practices in Spain and Portugal with CITI Europe, ONO group and Lusitania Insurance Co as clients. He owned a consulting firm based in Miami with clients in Mexico, Colombia, USA and Central America. In 2016 he developed an interest in RPA working with various clients in Spain, Mexico and Latin America.  Arnold has taught the course “Technology and Innovation Management” at the IE University in Spain for the Global MBA program. Arnold graduated from MIT, Cambridge, USA where he obtained BS, MS, and Advanced Engineering Degrees in Electrical Engineering and Computer Science.
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Richard Mitchell

Operations Director, EMEA

Richard is a senior leader in business solutions and delivery. Focused on customer and employee experience solutions, from front-end applications through to process improvement and RPA technologies. He has proven track record in all sizes of enterprise, from start-up organizations to large global operations. At Symphony, Richard is responsible for the delivery and expansion of business process services.
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Jeremy Whitlock

Finance Director

Jeremy is a finance and accounting executive with extensive expertise in budgetary planning, financial reporting and asset acquisition and disposal. Experienced in managing finance divisions and teams navigating dynamic growth and scaling operations to effectively manage expanding accounting policies in support of operational divisions. Jeremy led complex market capitalization projects helping organizations grow revenue and raise funding for listing on the London Stock Exchange. As Finance Director for Symphony, Jeremy is responsible for finance and accounting strategy and works closely with the executive team to guide aggressive growth in support of Symphony’s continued evolution as the premiere Digital Transformation services firm.
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Eleas Wilson

Operations Director, Americas

Eleas is a seasoned business transformation professional with experience in developing and delivering performance improvement and automation solutions for clients. He has led global transformation teams responsible for identifying large-scale BPI opportunities and utilizing digital solution levers and automation technologies to drive benefit realization and ultimately achieve desired ROIs. Having spent over 13 years in business process outsourcing, he has developed expertise in several different areas, including finance and accounting (O2C, P2P, R2R), supply chain management, human resource management, and health care. As Operations Director, Eleas is responsible for the collective management of all projects that are delivered to clients in the Americas region.
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