The Symphony management team is an experienced group of executives known for being champions of innovation. They are the most respected and referenced (non-academic) experts in the ‘future of work’.

The management team founded Symphony in order to help enterprises achieve positive change by leveraging an exciting and disruptive Digital Ecosystem of tools and inspired delivery models.

David Poole

Co-founder and CEO

David is an industry visionary with over 20 years as a corporate executive, running multi-billion dollar outsourcing and services firms. He has grown global businesses, built industry leading sales and operations teams, and spearheaded innovation across the industry in areas including platform-based BPO, supply chain BPO, cloud-based services, and user experience. David’s priorities at Symphony are to develop a world-class team and to work closely with client leadership to help them leverage Symphony’s Digital Ecosystem of automation partners and other inspired delivery models to compete in a digital world.
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Ian Barkin

Co-founder and Chief Strategy Officer

Ian is an experienced innovator, and transformation leader.  He has built several industry leading Innovation Labs and has been at the forefront of trends including Internet of Things, supply chain BPO, Robotic Process Automation, and User Experience Design.  Ian’s focus at Symphony is to design digital operations strategies, incorporating the Symphony Digital Ecosystem of partners, and future-proof delivery models including Robotic BPO (R-BPO), Managed Centers of Excellence (M-COE), and Digital Design thinking.
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David Brain

Co-founder and COO

David is a process and automation expert.  He has designed and led billion pound outsourcing deals, developed BPO product suites, and built industry-leading Incubation Labs.   Most recently, David has gained recognition as the pre-eminent expert in Robotic Process Automation, building BPO’s most recognized capability in the field. David’s mission at Symphony is to ensure flawless solution design and execution, providing clients with the innovation journey they have long sought.
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Pascal Baker

Co-founder and Chief Client Officer

Pascal is an accomplished enterprise sales and business development leader. He has excelled at growing both start-ups and global firms and has led some of the largest and most creative BPO deals in Europe. Pascal’s charge at Symphony is creating growth in new markets, geographies and service lines through strategic contracts, partnerships and acquisitions. He is focused on empowering a world-class sales organization to deliver on the promise of ‘orchestrating the world’s work’ to leading global organizations.
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Andrew Burgess

Consulting Director

Andrew has been a management consultant for most of his 25-year career. He has worked on many major change projects, including strategic development, IT transformation and outsourcing, in a wide range of industries across four continents. As well as being an IT Director and CTO, he has run sourcing advisory firms and recently created and managed the robotics practice for one. He is considered an authority on innovative and disruptive sourcing, including Robotic Process Automation, Artificial Intelligence and Impact Sourcing, and is regularly invited to write and speak on these subjects.
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