Definition

Robotic Process Automation (RPA) is a capability (software and services) that allows you to transact in any IT application or website, typically in the same way a human would, to automate complex, rule-based work. The capability is usually comprised of a suite of software, a virtual infrastructure, and a methodology for designing, implementing and running the automation.

For those who are new to RPA, check out our walkthrough.

What Can RPA Do?

RPA is best geared for repetitive, rules-driven, and structured tasks. Here is list of just a few tasks that RPA can do:

  • Functions include
    • Search records
    • Fill forms
    • Create/Update/Delete records
    • Produce reports
    • Perform calculations
    • Archive full transaction logs
  •  Operates applications like people do, including functions like:
    • Log in/Log out
    • Click buttons, tri-state boxes
    • Operate drop down menus
    • Use data pickers
    • Enter/Extract data
  • Operates in systems including:
    • Windows
    • Mainframe 3270
    • Web-based (HTML)
    • Database (DB2, Oracle, SQL Server)
    • REST APIs
    • Active Accessibility
    • SAP

Benefits of RPA

RPA is a transformational capability that enables enterprises to unlock value through:


Higher Quality Services: Better accuracy and better customer service.


Greater Compliance: Business processes can be set to operate in accordance with the necessary regulations and standards.


Increased Speed: Processes can be completed at unprecedented speeds.


Increased Agility: Reduced overhead and more flexible business resources.


Comprehensive Insights: Improved efficiency by digitizing and auditing process data.


Reduced Costs: Manual or repetitive tasks are carried out by RPA software at a fraction of the cost


Employee Experience: Increased staff productivity and reduced attrition.

How to Select an RPA Tool

Selecting an RPA tool that fits your business needs is essential to maximizing its benefits. There are many factors such as integration, usability, and security that will determine a tool fits your business needs. To help, we have compiled the 8 most important criteria of RPA tools to consider. Understanding what goes into the ideal RPA tool will help your business make a clear, informed decision on implementing RPA.