Definition

The distribution of work tasks to labor forces located in disadvantaged and developing regions. Impact Sourcing allows access to a brand new virtual employee base while also contributing new skills, income, and other resources to individuals and communities who benefit significantly from training and employment.

Impact Sourcing is the merging of Corporate Social Responsibility and capitalism, leveraging the global markets’ need for accessible labor. The ease of connectivity delivered from the Internet is an enabler to facilitate the movement of work to individuals who may otherwise have limited opportunity for sustainable employment.

This work type has found strong support from organizations such as the Rockefeller Foundation to work with a global network of Impact Sourcing firms and enterprises, to create awareness and demand for new talent. Incomes from Impact Sourcing work are particularly important as they can dramatically increase the earning potential of young people in developing nations. The impact of this income is further amplified by the social and economic benefits to families and communities.

Over time, Impact Sourcing teams will compete with traditional outsourcing to undertake discrete tasks involving structured inputs, clear process steps, and measurable outcomes. A close relative of BPO, Impact Sourcing resources are best suited to the performance of transactional tasks: digitizing forms, data entry, image interpretation and tagging.

Components

On-site recruitment, training, management, workflow tool, client network interface. Impact sourcing is a standalone component, which can be integrated into most service delivery operations. Impact sourcing can be an important supplement to workflow that also incorporates AI and RPA. In addition to a distributed pool of capable workers, the typical capabilities required to successfully deploy and manage impact sourcing include:

  • Design and segmentation of work tasks
  • Platform for work allocation, tracking and management
  • Local resource recruitment, training and management

Benefits

Recent studies highlight how impact sourcing labor is as (if not more) capable than traditional BPO labor, demonstrates significantly lower attrition and is less costly. In addition, the social benefits of contributing to community growth and development makes for more politically acceptable work offshoring initiatives.