How Automation Changes the Shared Service Model

Learn how automation changes the shared service model.

This document is of benefit to: CFOs, SSC/GBS Heads, Operational Leads, and all those charged with creating impact and value in their organization.

Robotic Process Automation (RPA) is already having a fundamental impact on organizations’ in-sourced and outsourced functions. The use of ‘software agents’ to carry out the transactional, repetitive work reduces costs, improves accuracy, enhances customer satisfaction and employee engagement.

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