How Automation Changes the Shared Service Model
Learn how automation changes the shared service model.
This document is of benefit to: CFOs, SSC/GBS Heads, Operational Leads, and all those charged with creating impact and value in their organization.
Robotic Process Automation (RPA) is already having a fundamental impact on organizations’ in-sourced and outsourced functions. The use of ‘software agents’ to carry out the transactional, repetitive work reduces costs, improves accuracy, enhances customer satisfaction and employee engagement.